Massage Envy

"Absolutely appalling how they lure you into a membership, making you believe you can have a monthly session. However, appointments are near impossible to get on a regular basis. My wife and I both had memberships, but the ability to have a massage on a regular basis is impossible. They have needed more therapists for well over a year, but fail to fill staff openings."

"Want to know what a poorly run franchise looks like? Look no further than Massage Envy Park City. Called at least 20 times in the last three months to make an appointment for my May visit to Park City. No one EVER answered the phone and no one EVER had the courtesy of returning my messages. My local branch even tried calling for me but they couldn't get through either. My local branch did tell me I could make an appointment on line, but if I had to cancel I had to call in, there is no way to cancel on line. Since no one EVER answers the phone or returns calls I couldn't take the chance. Luckily there are plenty of other options for a massage in Park City."

"Avoid at all cost. I have a $300 gift card that I'd love to use, but nothing is ever available, ever. After multiple calls to this PC location as well as corporate, nothing has changed and basically my wife spent $300 on nothing. BBB complaint is next, this place is a fraud."

"I should have known better than to trust the person at the front desk who told me we could cancel a membership with 30 days notice. I called today to cancel because we can't get appointments, other than to wait for them to notify us of cancellations. I was told "it's a binding contract for 12 months... no cancellation option." I'm not sure what it's like at other ME locations, but this one has really gone downhill. Don't get scammed into buying any sort of membership."

"I can never get in or make an appointment. I bought a $200 gift certificate and now they can't honor the certificate in Park City Utah. I can never get through on the phone, the website is horrible to try and make an appointment is next to impossible. I've gone to the location a few times to make the appointment in person and the door is always locked and the lady just waves us away as she is on her cell phone. I want my money back."