SalonCentric

"Absolutely horrible customer service and has been for years. I called before picking up an order to confirm it was ready and they said they didn’t have it. After confirming with the Orem store it was not there they informed me American fork did have it. I called back and they said oh yea it’s right here. When I go to pick up the order one of the girls was sitting on her phone and after taking with her didn’t bother to look up from her phone to help. Both girls working had no sense of customer service or professionalism! Shout out to the Orem store for doing the jobs of the American fork store. It a further drive to Orem for me but I will be avoiding American fork from now on."

"Katelyn is absolutely the best !!! Can't live with out her at salon centric's she is so knowledgeable about every product in there ! I love it . I feel like she knows every person that walks in the store by name . This girl is the biggest asset and the reason I go to this store! Thanks Katelyn for always being so kind to my kids ."

"Not a fan of this location. The customer service is lacking.I only go there if I absolutely have to. Other than that I avoid it and go to CosmoProf or to the Riverton store. The Riverton location is 10x better worth the extra 3 miles from Eagle Mountain!!’"

"I tried to place an order over the phone for my client to pickup but they didn’t let me, called another store and they said it was perfectly fine. Seems like they just don’t want to do their job."

"Not a good return policy. I bought trimmers, opened them up super excited to get a new pair and tried it on my client. Started snagging the hair and hurt my client. I tried putting oil on them to see if it would help with the snagging. Still didn’t help. ( I also can’t adjust the blades) On their receipt it says you can return electronics with in 60 days and if the item is unopened. How would I have known they were defective with out opening the product ?"