SEPHORA 575 East University Parkway, Orem, UT 84097

"My wife just had a custom makeup lesson at Sephora. Her makeup artist was Peter, and he did an amazing job! He was friendly, knowledgeable, and helpful. He balanced his obvious wealth of knowledge and skill with a unique level of compassion and understanding of how intimidating and overwhelming changing or starting a new makeup routine can be. He had a fun personality that made my wife laugh and smile, and she left looking even more amazing than she already had. Thank you!"

"Tried to call the university mall location, I was put on hold 5 different times because of other calls needing to be taken. Once my call was answered, I was told they are too busy to help with my problem today and they could call me back on Monday. As a costumer, my needs felt very dismissed and invalidated. The girl who helped me was very rude and impatient. More staff should be available to help customers if “too busy”"

"Super bummed at my latest experience at the counter! Love Peter, Cody and Ashley who are always extremely helpful and go the extra mile however I was helped by Gracie, who unfortunately couldn’t have been more polar opposite. I let her know manager Cody had assured me to come back at the beginning of January to collect my Birthday gift that they were completely out of when I came the week prior. She proceeded to argue with me; listing reasons why I could not receive any gift, and why I could not speak to Cody (that no December Birthdays are allowed a gift in January, that even if she gave me a gift it would count as my gift for 2024, that Cody was in a meeting that would be too long and be at least an hour for me to wait to speak to him etc). She finally and begrudgingly it seemed, called for a different manager after I asked, who helped clear up the issue within a quick minute and instructed her to allow me to receive a gift. Gracie was completely rude even after this and I was really confused at her demeanor as I’d been nothing but patient. She flicked her wrist motioning at the center of the counter where several items are displayed and ordered me to choose something. I had to ask what items she was referring to as there were several items and she did not make it clear. After this she handed me my items (birthday gift and purchased items) and told me a receipt would be emailed to me. I actually prefer paper receipts but when I asked for this she seemed irritated and handed me a paper with barcodes on it (no prices on the things I had purchased, no total paid or what the tax was-just barcodes). I didn’t feel like prolonging my visit or interaction with her so I didn’t ask for any further assistance. I said thank you and left but now a few days later, just thought to post as I really am hoping to have a better experience next time."

"Had an amazing time at this Sephora. I needed some beauty products and didn't know where to start. I went to Ulta and hated everything. Peter(I think) was super helpful, made it fun, and made me not feel stupid."

"I wasn't here on my own accord. :) My daughter is getting married and wanted someone with her as she picked out her makeup. The staff was friendly and accommodating. If I had the need for cosmetics I wouldn't hesitate to return."