Dyson Service Center

"A very different experience. There is no one in the lobby and you sign in with a QR code. It was fine for me, but an elderly couple struggled. Was very impressed with the technician he fixed at least two units while the customer waited. My problem was a bit different, as the Air Dri needed to be shipped back and a full replacement sent. It has arrived and so far has out lasted the first two of these hair dryers."

"My experience with the service location was good, all things considered - The gentleman was knowledgeable and empathetic. That said, I’ll never spend the money on a Dyson again. They have a known problem with a weak trigger on the V11, and the only option to repair a small plastic part on a 14-month old vacuum is to replace the body for $125. Wasteful, should be unnecessary, and if I can’t fix it myself, I’ll spend far less money on a Shark and be a lot less disappointed when it breaks."

"I’ve been a few times over the years and the staff is always helpful and friendly. James knocked it out of the park for me and got my vac working tip top in no time. Having the service center nearby is definitely a benefit to going with Dyson vs other brands."

"I have rarely encountered the level of incompetence I have experienced with Dyson and this repair facility. BUYER BE WARE! My Animal Ball failed after 3 yrs of moderate use and they will not honor their 5 yr waranty. After enduring being passed around on the customer service line for 20 or so minutes you end up talking to a couple of people with thick Indian accents that you can barely understand. They agree according to their records that I still have almost 2yrs left on my corded vaccume. They instruct me to take to this repair facility that is 20 mls each way from my house. They also gave me a couple of reference numbers to give to the reapir facility. Upon arrival I was met by the manager James and told him why I was there. He informed my that he had no record of a repair being scheduled for me. I told him I had the reference numbers provided for this repair and he just looked at me like a deer in the headlights. He wad not helpfull what so ever and suggested I continue jumping thru more hoops to get this covered. Good thing I bought it at Costco where they will refund my money. I will then purchase a different vacumme from them. Not another Dyson. This is the third one I have purchased and they all have been junk!"

"I had my husband bring our 3 y/o Dyson Animal 2 vacuum here when it started having problems recently. He was there for a total of ten minutes and left with a vacuum working just like new with a new motor head installed at no charge! You just put the serial in when you get there and the system automatically tells you if it’s still under warranty (which ours was)! I could not be more thrilled. This is one of many reasons why we will always buy Dyson vacuums. Amazing service!! I can’t recommend this place enough."