Primary Children's Hospital Cafeteria - Rainbow Cafe

"I came in the cafeteria a couple minutes before they closed because I haven’t ate all day and I was in the hospital room with my sick baby, as soon as I walked in the young lady who made our food gave us a very nasty look, and when I went to order our food the old lady that took our order counted down until the time they closed so I barley had time to order or even looked at the menu I panicked and ordered whatever my spouse ordered. It was very disrespectful and rude. Never again."

"People that work here hate their job! Customer service is bad!!! the time that you have to wait for food during Night Shift is unbelievable ! Caregivers we deserve better, especially when we have less than 30 minutes for lunch."

"Had an unfortunate visit to the hospital. Tried hospitals food (room service) and it's inexpensive but disgusting. Most foods are boxed foods they warm, like pizza and cheese ravioli. It's difficult to leave the room with your sick child so it's better than staying hungry but if you are flexible, I'd avoid it."

"Walk over to the university’s cafeteria instead! They are more organized, are more consistent with the food, and have more variety. Primary’s need to review hand hygiene and food safety classes with their employees. Some things I’ve noticed: Employees using the same gloved hands to handle the register, cleaning, and food. Employees tucking their shirts, tucking hair into hairnets with gloves hands, playing on the phone, then continue to do food prep. Also, sneezing onto gloves and continuing to handle food. Also, please implement a better service system. I’ve lost track of how many times my order for hot food has been forgotten because I’m not ordering from the grill and given a number. It’s just “someone will get your food shortly”. Ends up they didn’t know or there’s no system to show who’s waiting on what because it’s just verbally communicated. So if you’re not up to bugging a worker, you can end up waiting 10-20 minutes for your order. Also, check how long food has been under the heat box. Getting pretzel bites and they are rock hard is disgusting. I will no longer support this cafeteria and will make the walk to the university cafeteria instead. They are much cleaner."

"Would have given less if I could. Not sure what low grade meat that’s used in the cheeseburger. I am a chef and kitchen manager and would be embarrassed to serve it. Didn’t complain because it won’t change the meat you order. Also I don’t think it’s busy enough to not cook a cheeseburger or hotdog to order. I’ve given the cafe 3 chances. Done."