Advantage Trailer Parts 560 North 100 West, Orem, UT 84057

"Worst business and business practices I've ever witnessed. Brought 6 measurements for my 2 axels for my trailer. Lady assured me she only needed the 94" measurement. So she disregarded the other 5 I brought her. Hauled them 2 hours away, paid $700 for the trailer company to just say Advantage gave me the wrong size axels and they won't fit. Both my trailers were down at the time so I just had to have them fixed then and there. Cost me another 2 grand. When I went to return them to Advantage they refused. Sorry, they said. Went on to threaten me with police if I didn't leave. As a business owner myself I have never been treated worse than this, especially like I was a criminal. Never seen anything like it. And before the owner comes on here to say anything, I'll return them right now for a refund minus a restocking fee as I told you. Also, when I was there, they were on the phone with someone else and the axels didn't fit for them either and they told them to come on back for a refund or exchange. So they are on the buddy system which is terrible business practice. For the record, axels were not touched or worked on and were brought back when they opened back up two days later."

"Had some axle issues on my 5th wheel, went to another reputable shop and was sold all the wrong parts. Decided to get an upgraded axle and start fresh, called these guys Monday morning they said they’d have what I need so I pulled the old axle off my trailer to make sure it all lined up right. Took it to them Tuesday, they got the axle all measured and made sure the spring perches were in the right place. Took the extra time to make sure I had everything I’d need for the install as my trailer was an hour from my house and I didn’t want to make any more unnecessary trips up to work on it. Was able to go up and put the new axle under it in under a half hour. Will be coming back next spring to have them build the other axle! Awesome customer service, really appreciated the time they took to make my situation suck a little less!"

"Employees are very friendly, efficient and professional. We had a travel trailer axle problem and they were able to get us the axles the same day. Will recommend this store to Everyone. Cannot say enough great things about these Employees."