Cintas Uniform Services

"The worst customer service I ever have in my whole entire career. The lady that I spoke today 10/2/23 she was rude! For the last 2 weeks nobody's picking up my uniforms! My question was when they going to come and get them. and she got mad because I asked a question. And you wonder why you guys lose some business?"

"The customer service at this company is really bad. I faced challenges when interacting with one of their managers, Josh Bingham. His approach made it hard to communicate, and he seemed reluctant to answer questions, occasionally appearing indifferent to customers. Furthermore, attempts to reach him were often unsuccessful as he rarely returned calls. It gave the impression that he was content with just meeting the basic requirements of his role. Regrettably, such interactions with Josh negatively impacted the overall customer experience. If you're thinking of engaging with this company, I'd recommend going through reviews first. Gauge the sentiments of other customers, especially concerning customer service. While an isolated negative review might not reflect the company as a whole, a pattern of them might be cause for caution."

"Cintas' communication leaves much to be desired. We experienced a week without a delivery, and unfortunately, received no communication or explanation for this lapse. To add to the frustration, we were still billed for that week. I've been trying to get in touch for two weeks, specifically with manager Josh Bingham, but haven't received a response. My concerns remain unaddressed, and this experience has left me deeply disappointed. If you're considering doing business with Cintas, I'd advise caution based on my experience. It may be worthwhile to explore other options."

"I work and am unable to call Cintas during their "business hours". Very frustrating that their website doesn't offer an alternate method of contact. My company pays Cintas for uniform shirts and slacks. Problem is that the shirts are right-handed. One of the pockets (over the left chest area) is pre-sewn for an ink pen. As a lefty - this is very frustrating, and I'd like to have the shirts altered or reordered. But - I can't reach out to them."

"I would advise caution when considering this company for your uniform needs. After entrusting them with a significant investment, I've found their services to be lacking. For weeks now, I've had a growing pile of uniforms that remain uncleaned, despite promises made. On top of that, communication has been challenging; my attempts to reach out have been met with silence. Before you choose a service provider for your uniforms, it might be beneficial to weigh other options and customer experiences."