Free People 50 South Main Street, Salt Lake City, UT 84101

"I have been a very loyal customer of free people until recently. I have had the WORST experience with their customer service. I keep getting passed around from agent to agent and each person says a different thing that contradicts what the other said. It has been such a horrible experience. I will not be buying from here again!"

"I'm sure this is a really trendy place. It just doesn't work for me. I realize that I'm not the target demographic, which I'm grateful for. I've seen the devolution of torn jeans where they are clinging to the barest thread of being called pants. Today, I saw jeans that were designed to look like they were worn to clean a barn. They looked dirty. Maybe that's the next "cool" thing. If so, I have a number of pants that I use for dirty work. I will be styling."

"I was returning some Christmas gifts and the lady who helped me was really unhelpful this is the second time I’ve had uncomfortable experiences at this store. I don’t understand why they can’t scan the item and see that it was purchase with them? She refuse to scan it without me giving her an email (which I gave her) She kept insinuating that I hadn’t bought the item and that’s why she needed proof of purchase. But if you scan the item it can clearly show that’s it’s purchased with them? When I gave her the email address she finally made an effort to help me. I tried to be patient and nice through the whole process but it really bothered me because this is the second time I’ve had to deal with rude service."

"Floors look like they haven't been swept in years. Massive dust bunnies everywhere. Very dirty."

"I visited here last weekend and really appreciated the interior design of this store. Not only is the merchandise displayed nicely and in an intuitive way, but the decorations are also very pleasing to look at. This location is awesome with the store being very generally clean. I really appreciated the helpfulness of the employees as well."