Ogden's Flooring & Design 111 State Street, Orem, UT 84058

"Great experience even with a small staff! Eric had fantastic customer service and made sure that I was well taken care of! Even helped me bring the rug right out to my truck."

"I’m not convinced that all of these highly rated reviews aren’t just workers, family and friends. To keep a long story short go with these guys if you never want to finish your project and if you want to be the one having to do all the communication and text them for updates. Picture this: rate promised somehow was not the rate charged. Whatever, we can deal. Sales guys, right. Then promised floor would be here BEFORE thanksgiving. Then when that didn’t happen we were promised it would be installed BEFORE Christmas. Floor wasn’t installed until JANUARY. They broke our tmold on install and wanted us to buy a new one. Cool. For 70 bucks we just want our floor finished and to be done with these guys. All this time we are having to be the ones to text or call and follow up like “sooooo when is our floor gonna be done.” Then we were told they would keep us posted when the tmold got to Utah? Yet somehow that didn’t happen. Now we are having to fight for a spot on their install schedule? You’re right. Someone who paid you back in OCTOBER probably doesn’t have priority at this point. How are we almost to MARCH and our floor STILL isn’t done. Nearly FIVE months of this for a 12 x 13 space. I’d imagine if they knew whose social media accounts I ran and who I worked for then maybe they wouldn’t have given such awful service. Good thing we tested before trusting them with larger accounts and more families. But I digress. Absolutely bonkers. Run far away. In all my years working with contractors on flip houses and apartments and subdivisions never have I experienced such terrible service. P.s. the installer- super kind. Hopefully he shows up at some point to finish up our floor. Because as I write this review we are still waiting."

"We were needing some pet friendly, home project ideas. When I called, Eric answered the phone very quickly. I didn’t have to talk through a robot to get my questions answered. I stopped by just 30 minutes afterwards and he had already grabbed some carpet samples that would best fit our needs and even helped with more ideas. Eric was very helpful! Thank you!"

"Matt Harris was the best and most helpful person. He solved my problem way below my budget. He was incredibly patient as I pulled sample after sample asking for quotes on each. Service and quality were both excellent."

"As soon as I walked into the store, Matt's helpfulness and skill stood out. He showed me a lot of different carpets, all based on what I liked and needed. He was extremely knowledgeable and taught me a lot about the different kinds of carpets, what they're best for, and how to take care of them. Matt's customer service was great. He listened to me, answered my questions, and truly took my needs into consideration. He's also really good at picturing and explaining how each carpet could change the look of my space. If you're thinking about buying new flooring, I definitely recommend going to see Matt at Ogden's flooring/design in Orem."