Kendra Scott 5810 North Classen Boulevard, Oklahoma City, OK 73118

"This review is not about the store but about the company. The staff at the store was very friendly and patient. Kendra Scott should review their policies to support positive customer service experiences. First…. The birthday “club” - even though the discount has been altered and changed to only include a limited selection of products for the 50%, while disappointing, I do understand. The addition of special promotion purchases could be positive to some. The main reason for my review is their return policy. I admit, I did not read completely and if I had, I would not have purchased the $80, no discount, “will they go with my outfit” earrings for my daughter. With those items that are “final sale” the staff is excellent in communicating their policies; this was not communicated and the item was full priced. All the years I have purchased from them, I’ve never returned anything. When I went back 4 days later to return, I was notified of their policy, no refunds just exchange or store credit. I purchase the majority of my jewelry from a different high end retailer and have no issues if I need to return something. However, I am forced to purchase another $80 item from Kendra Scott. I’m sure my limited business does not mean anything however I will use my credit and then I’m done with Kendra Scott."

"Looove this location! Staff was helpful and even attempted to help me design earrings!"

"I just wanted to say thank you so much for replacing my beautiful necklace that somehow tarnished within the year I have had it. I took it in and zero problems with my receipt of purchase. Replaced with a brand new one. Thank you"

"I am sooo disappointed in them!!! My daughter had a necklace from birthday a few years ago and a Christmas from few years ago. Went to have them repaired or replaced as they said it could. She drove from Norman all the way up to the city to be told they were fakes and no receipt no service. I was the one that purchased those in store one in their store exactly!! So you are selling fakes?!?!? Or was it because she was a teenage girl alone or of color??? Or both??? I’m very angry!"

"I went to get matching earrings for a necklace I had received as a gift. They didn't have them in stock, but they had the stones and the earring settings. I picked out the stones that matched my necklace and they set them in the earrings while I waited. Terrific experience!"