Collins Appliance 614 West 37th Place, Sand Springs, OK 74063

"Was on time. Charged full service charge for 30 minutes which I expected but don’t expect another full service charge to spend 10 minutes or less putting he part on when it comes in and charging doubling the price of the part"

"I have used this business for a variety of appliance repairs. He is always so nice and timely. I called him this am for an issue with my dryer. He contacted me around 1 pm to let me know that he was heading my way. He had it fixed within an hour."

"They were assigned to us through home warranty. My husband call them after we went an entire day of not hearing from them. On the day they were scheduled to come out, they didn't respond to phone calls and ended up showing up at 8:30 pm. They said they needed two parts and wanted their trade fee/copay. My husband said not until the service was done. A week later, he called them and they said they'd be out on Friday (today). They called this morning and said they'd be here between 4-6. We were home. They apparently left a message with my husband and he called them back. They canceled our time since he hadn't answered the phone earlier (he was pitching with Briley then had a meeting). They said they don't come out unless someone answers the phone. (But they came out without a phone call on the initial visit.) They said they wouldn't come service us because my husband didn't answer his "fu@&ing phone." And now, they won't come. We're refusing to have them back in our home and have them on a "do not call" list with our warranty company. They are poor, poor examples of a small business."

"Never shows up or calls to let you know he is going to NOT show up. This was scheduled through a homeowners policy that we use. I took a vacatoin day to wait on him. I had to call him twice the first time, he made promises to be there and then never showed, or called. I finally called him and he said he would be there the next day. He had a truck load of excuses. He installed a garbage disposal INCORRECT and it slowly leaked water under my sink and ruined the floor and the cabinets under my sink. Fast forward 2 years and the homeowners inusrance is still using him!! This time dryer went out. Same song, second verse! He called and promised to be there at 8:30 am...Waited a whole day,,,nothing. Called and called and left several messages. He finally called late afternoon, when no one could wait around for him any longer. AGAIN, had a truckload of excuses and rescheduled 3 days later. Called my homeowners policy and they are sending someone else. Communication builds trust and trust builds a business relationship. Bad habits and non commucation builds nothing. He told us the first time that he was late because he commutes from Wichita. Why is he listed in Sand Springs???"

"The first appointment we has to reschedule due to the service tech running late. He did not provide any updates throughout the day as to him being late or being apologetic in any way for wasting the 4 hours that I sat waiting on him. The second appointment he called and said he was at my residence and I told him I was 1/4 mile away. He said we would need to reschedule. I was actually able to see him pull away from my curb and he was on the phone with me, acknowledging he saw me and still continued to leave after waiting no more than 45 seconds. This is the level of customer service you will receive, best of luck."