TIAA Financial Services 505 Wakara Way, Salt Lake City, UT 84108

"Very disappointed with the customer service and lack of transparency with tiaa. Beyond unprofessional."

"Their customer service is the worst."

"I would steer clear of this company. Extremely unprofessional. I left voicemail and emails and 7 days later, still no contact. Very poor customer service."

"I have been very disappointed in my experience with TIAA. Their investment strategies seemed to show a poor rate of return, they were difficult to work with, and somewhere along the line most of my retirement funds disappeared. Contrast that with Fidelity Investments who I was working with at the same time who were the exact opposite in every positive way. I will not be working with TIAA again."

"I am a retired professor at the University of Utah, and a very long time participant in TIAA-CREF. The service from the local branch has been terrible. [My wife has a private financial adviser, and I experience what good service is!] I will give you two examples: Some number of years ago my service provider left the company, and I wasn't informed for god knows how long. Almost three weeks ago I left a message for my adviser and asked for a return call in order to make a sizable withdrawal. That call never came, and when I recontacted the office, I was told that my adviser had left TIAA-CREF some months ago, and the adviser to whom I was reassigned hadn't yet had an opportunity to contact me."