Locke Supply Co - #8 - Plumbing Supply

"Everytime I've gone in here the staff is either mean or look inconvenienced to help me. But they usually have the products you need and decent prices."

"I went in today in hopes of finding an adapter to use for my gas line running to my stove. Upon entering the store I see Roger. He doesn't acknowledge me and takes his time walking to the register. Right off the bat I could tell he was in a mood. I begin to explain my issue and Roger starts asking questions in the most rude and aggressive way. He embarrassed me and made me feel stupid. I tried being polite and did the best I could to explain my problem but I was just met with such a nasty tone. I finally just said thank you for your time and left. He had no issue with me leaving. Before I exited the building I thought I would try someone else. I found Bruce. Bruce was nice and took time to hear me out. I didn't have my issue solved but at least I talked to someone more kind. I won't ever step foot into that store again. Roger might need to work in the back of the warehouse or something, as customer service is not his style."

"I bought a hot water tank a month ago in Tulsa. The water tank was not heating up so I called and spoke to a guy name Roger. I was explaining the problem that I'm having and he was very rude, talking down to me as if they weren't going to help me. I will never purchase another item from Locke!"

"We purchased a pump to recirculate water through our tankless water heater. We bought the one that the store employee assured us was the right one. Then Covid hit! We were unable to even open the box! Upon closer examination and after reviewing the instructions on the water heater, we found that the employee sold us a sump pump, NOT a recirculating pump. We tried to return the pump but didn’t have the receipt. The store informed us that their policy was NO REFUNDS without receipt. We asked for store credit and were denied. Wow! Delay in return due to illness and no sympathy or allowance for that. We are senior citizens on a fixed income and because of a store employee error we are out over $150 for a piece of equipment that is useless to us. VERY POOR BUSINESS PRACTICE!"

"Pretty miserable experience due to a lack of customer service. It's tough giving a company money when the cashier makes you feel dumb. I would encourage the owner of Locke Supply to invest in some customer service training. Otherwise, good luck staying in business."