Braum's Ice Cream & Dairy Store

"My partner and I came here after dinner at one of our favorite Chinese restaurants. We pulled up in the drive-thru and there was one car ahead of us. It took them forever to get help. Then we pulled up and the first thing they said was, "Please hold." A few minutes later, they asked what we wanted to order. I ordered a medium chocolate malt, and my partner wanted a twist in a waffle cone, but all they had was vanilla, so he got a malt too. We drove up and paid, then sat waiting for our malts for over 10 minutes while three entire songs played on the radio. When we looked inside, they were not busy or doing much; some employees were standing around talking. We finally got our malts, but there were no apologies for the wait or anything. We won't be coming back to this location since there are so many other Braum's on the way home."

"After purchasing our ice cream I found out one of the machines wasn’t working correctly I asked for a refund had to wait 15 min for the manager young blonde headed girl to show up. Needles to say I didn’t get a refund and the replacement I asked for was to expensive she said. So my $3 purchase she keep was more important than the replacement ice I requested. Won’t be back"

"We love their breakfast items, especially the biscuits covered in a ton of delicious gravy! For lunch, I usually get their spicy chicken filet sandwich. But we're there most of the time for groceries. A gallon of their A2 milk seems to last longer in our fridge than other brands. And, both their delicious ice cream and their milk are regularly on a 2 for 1 sale! If we buy 2 gallons of milk on sale, we just share one with a neighbor."

"Bathroom is disgusting. No paper towels, just filthy. They're always out of ketchup or ice in the lobby. If they have both, it's a shock!! Salt shakers were empty. I mean, it's not that hard to do what you're PAID to do. I've worked in fast food and trust me, it's not difficult. It just takes a little tiny bit of effort and the willingness to not be completely lazy."