Mill Creek Carpet & Tile

"Mill Creek has now done 3 jobs for us - first a couple years ago - two carpets and one hardwood room. Then a couple of months ago we had them back for two additional rooms. Wow, never seen such helpful and professional people, and the products and installations were reasonable priced and exactly what we wanted. Then this week we had a water pipe disaster in our home and Lindsey and Amanda (manager) have worked closely with us to prepare a detailed insurance claim. Above and beyond! These guys are really GOOD!"

"This was my second time working directly with Mill Creek. Once again they have done a fantastic job. I needed to match some previous tile to fix my floors after plumbers had to do drainage repair. They had the exact same tile which matched what I had and the install process was completely painless."

"Before the job: Currently POOR. A few words to define my installation experience thus far: stressful, uncoordinated, late, inaccurate. 1. Late: Spent 4k on 01JUL for a 15AUG install. No pre-coordination occurred so I reached out. Nothing scheduled. So, they scramble an installer for 16AUG. So, there's 2x days of vacation burned. 2. Inaccurate: The measurements invoiced were wrong and now I have a half-finished floor until they can get more supply. There's 1x more day of time to lose. Hopefully, this project wraps up smoothly and happy to update this to a positive review depending on how this ends. After the job: There are a few things that needed some small fixes but I'm taking care of those myself. (i.e. small wall gaps, baseboard spacing, flex spots, raw edges) The floors look good overall. Glad to be done with this and, more than likely, will keep shopping around in the future or will YouTube how to install the tile myself."

"Nice store. Thank you for responding and asking why I did not leave a 5 star. We were referred to your store by another person locally. We were told that our best bet for a close match would be your store. The reference spoke highly and recommended we at least check it out. The first impression is the last I would say. I had told the sales associate that we were reffered by Mike from another local store. She rolled her eyes and said she receives several of those a day from him. As if to say the referrals are pointless. With that I showed her our example of tile we desperately needed to match or closely match. She dismissed it and told us what we already knew in regards to discontinued tile and sort of wandered away just to come back around again with no real help. 11 tiles that don't have to be an exact match but close would keep us from ripping up an entire master bath. A friendly and interested sales associate even if NO tiles were found could have made the sale for a new floor in our master bath and even bedroom. Our purchases are usually decided not only on cost but also the experience we receive. As you are aware many with an experience such as this would have left a 2 or 3 star....I'm however a little more lenient and hope someone else doesn't have the same result because of someone else's bad day."