BTR Recovery, LLC

"Long story short ~ called AAA for help changing a tire damaged & completely flat. After 1 1/2 hours & no word fr anyone called AAA again. Was told because of time of day, rural area, & a nationwide shortage of towing/roadside assistance companies it was hard to find someone. I mentioned towns near me & AAA knew of this company, highly recommended them, checked w them & said it would be appr 50-60 minutes. Other services would be appr 5-6 HOURS. BTR contacted me & was there in 28 minutes! Thank you BTR for your fast professional service!"

"The company never showed up, and I was not informed that no one would be coming until many hours later. However, I rated them three stars instead of the one that I initially wanted to rate them because part of the issue may have been AAA."

"AAA contracted them to come help me change out a tire. An hour after they were supposed to be there, I looked them up online so I can call him and get an ETA or tell them I was going to fix it myself. When I call the number it said the voicemail was full and not taking numbers so I was unable to contact them. I ended up changing my tire myself but I was told by the auto club they were close by. I called and canceled. I understand the nature of their business because I was in it before. So I'm not hating on them because of that and I understand. At least they were coming. I just wish I could have been able to contact them because I was in a remote area and needed to know my options."

"After waiting 4 hours for another company, my insurance contacted BTR to take over our towing ticket. BTR called in 5 minutes and was on their way. They got my vehicle and had it here faster then I ever imagined. The guy on the phone was very nice and helpful. Well knowledged. Definitely recommend."

"THANK YOU BTR for your help! Specifically Cecil for the excellent customer service. I blew a tire tonight & after waiting 4 hours on 2 different tow companies my insurance finally sent a reliable company. Cecil arrived in 8 minutes & after determining my car could not be towed with the tow truck that had arrived, Cecil then continued to make arrangements to take us home so we didn’t have to wait on second tow truck in 38 degree weather. Your services made our night easier! Cecil replied “I’m glad I could make you’re night a little better” my partner & I agreed you made our experience tonight less stressful. Our car got delivered before the ETA by 2 professionals both amazing! We deeply appreciate the concern and compassion you showed us & have no doubt that this family owned business is an exceptional company!"