Preferred Business Systems

"I have a 5 year lease on a copier, Preferred Business Systems canceled our service agreement (while our LEASE is still active) by accident when we had 3 years left in the lease, and they now refuse to service the machine or provide any of the services within our agreement unless we sign a fresh contract with them. We at NO POINT requested in any way that our service agreement be canceled. We now have a giant trash can in our office that we cannot use that we're paying hundreds a month for."

"EDIT 12/31/18: I wish I didn't have to add more to this review, but here we are. I received a bill from PBS after several months of "parking" this printer (not using it at all, paying the monthly minimum until the lease is up), the bill claimed we had used almost 12,000 copies. After calling for an explanation, the clerk in charge of billing first said she accidentally added a digit, which made no sense at all. When pressed and asked for clarification (since the number is still wrong REGARDLESS of a stray digit in any of our totals), we did finally get a revised bill that showed a total of only our monthly service fee (the minimum) plus tax, showing we didn't use anything at all for the month. If we hand't looked over the bill, they would have screwed us out of an easy hundred bucks. This company cannot be trusted to bill accurately as previously mentioned in this review. This is the most dishonest organization I have come into contact with in my entire life. They set their copiers up to AUTOMATICALLY output in color whether you are copying B/W or color documents (the copier is capable of recognizing the difference on its own so you don't waste, but they override this setting so you are being CHARGED for color whether you realize it or not, even for black and white copies). The salesman that sold us our lease was worse than a used car salesman. We were fed a tremendous load of lies and regret signing a lease with this company every day. BEWARE."

"We have been with PBS for more than 10 years and can't imagine ever going with another company. My sales rep LISTENS to our needs. Their IT guys have made sure that our computers are set to B/W default to help save on color costs. It is a GREAT partnership and I would highly recommend them!"

"This Company needs to establish a better way of doing business. We decided to lease a multi-functional printer from them a few years ago. The printer and the service agreement were offered at a really good price. However they did not disclose the fact that they will increase the service cost year after year.. without notice. several months ago a serviceman said they are having problems correcting an mechanical issue and they blame the other tech that was out there before. What kind of a company doesn't back their people or hire service techs that are incompetent. Avoid this company!!!!"

"Very unsatisfactory experience. Thought we were getting a good deal on a Sharp multi-functional copier, scanner, printer, but discovered quickly that what you see isn't always what you get. Low purchase price = bad customer service and very low overall value with this company. Wish I would have not settled for the "deal of a lifetime" next time we will do our research and pursue a better company to do business with. NOT RECOMMENDED!!!!"