Us Nails

"HORRIBLE customer service!! I was a new customer and it was my first time going there and they made me feel VERY uncomfortable, like they didn’t want my business because I didn’t have time to get my nails done all the way. And when I told them they made me feel uncomfortable by not being willing to help me, she told me I could leave and I told her it was bad business to make someone feel as if you didn’t want to help them. I went there to get a few nails fixed after getting them done a week ago from another nail shop. I would have gotten my nails completely filled or definitely came back to get them all the way done there another time, but NOT NOW since the way they acted towards me. I sat down and the lady told me I should go back to where I got them done from, well I wasn’t in that same city and as I mentioned before I didn’t have the time. She rudely repeated herself about going back to that other nail shop two or three more times insinuating that they didn’t want to just fix one nail. I asked if they could repaint two nails and fix a broken one when I first came in. When they treated me unkindly about it, I said just one would be fine. She tried to say my nails were lifting, I said, no I just got them done a week ago and they were in such bad shape because of a project I had done with acetone and spray paint. Anywho, it was an awful experience and the guy that greeted me and the lady had smug attitudes from the beginning. Very rude and not willing to help and earn a new customer’s business that could have brought them hundreds of more customers considering all my friends get their nails done. It’s okay, because maybe they’ll learn to treat new customers better so that they can earn more customers. Guess they don’t need the business that bad based on how they treated me from the jump. I even told the lady with the pony tail that first impression is everything and I told her guess you don’t know that and she didn’t say anything. I don’t have anything good to say about anyone who is not willing to be helpful and kind. I received poor customer service. They didn't make me feel valued as a new customer, and that's definitely not acceptable. It's important for businesses to create a positive first impression and treat customers with kindness and respect. Hopefully, they will learn from this experience and make improvements. In the meantime, there are SO MANY other nail salons out there that would be happy to provide me with a great experience."

"Absolutely one of the best pedicures I've had in a long!. My feet were very dry and rough and she made them very smooth! I had press on nails (I can't wear acrylic) and they perfectly matched my pedi with them!Highly recommended!Pricing is great! Very friendly staff! I will return and have told my family to go! You should too!"

"The atmosphere is always good, got a pedicure and it came out beautifully & my feet are soft"

"My pedicure and acrylic nails are always perfectly executed here. The gel polish selection is the best. The customer service keeps me coming back. This spa is consistent and worth the price and time. This is the only place I go to get my nails done for the last year and a half. I am a perfectionist when it comes to my pedicure and nails, and this spa does not disappoint. The lip wax is a service I recently started getting here as well with very satisfying results. In fact, each new experience I have had here has been better than the last. You really can't beat that!"

"We were looking for a place to have mani/pedis done while traveling through OKC, and stumbled upon Us Nails, and we're glad we did. They were all helpful, friendly, and welcoming, and took care of all 4 of us very well. Very happy with all our nails, and hopefully one day we'll be able to come see them again on our travels. Thank you for a lovely experience!"