HealthEquity

"Member services team phone specialist was friendly, knowledgeable and professional. She worked diligently to refund the paper statement fee which was accidentally charged to my account. I was very satisfied with the quick solution she provided."

"I've had an Optima HSA for many years and have put aside much of the savings through their investment vehicle, giving me an added cushion of security in my retirement. Their customer service is excellent. You can reach a human being by phone 24/7 with minimal waiting. Their representatives are knowledgeable & helpful and genuinely interested in addressing any questions concerns I may have. This has been true without exception (!) over decades of service."

"Connected with a HealthEquity Rep this AM. She was very efficient, knowledgeable and was determined and eager to resolve all issues and answer all questions during this one phone conservation. I must say, I had a lot of concerns and questions. Was so fortunate to work with this Rep. who patiently resolved all complicated issues and concerns! Very satisfied member"

"The Service Rep who helped me create an account was absolutely exceptional! She was extremely helpful and very knowledgeable. She walked me through the entire process, and she made sure that I understood exactly what needed to be done. The website is very easy to navigate. Overall, I am very satisfied with my experience with HealthEquity."

"I had the best experience with Agent Candice. She took the time to listen and then respond to my questions. She walked me through every step I needed to look at my account and then she made sure that I understood what I had to do. I was very pleased with her customer service skills and I want to say it is not every day that you run across a person willing to give you their undivided attention. I was pleased and she thanked me for being a valued member and then told me to have a blessed evening and if I needed any more question to let her know. If I still had questions after called ended I could always call back and they would be happy to assist me. KUDOS ON A JOB WELL DONE!!"