Arvest Bank 10615 East 81st Street, Tulsa, OK 74133

"Went in to get a form to send to my pension plan so I could get direct deposit. Nick Vasquez was the one to help me and was fast and efficient. Been a customer for 30+ years and have always been taken care of."

"Worst bank I've ever been to, I had 31k in my checking account trying to add my wife..she was wanting to deposit a check and add her name..but we only been married a year...since her driver's license had her maiden name they said no !..our marriage license was here !..then she turn her head like I was garbage ! Rudest place i ever saw !"

"Yesterday was bad….. and I mean really bad! It all started with a cashiers check from another bank a mile down the road. (By the way…. Cashiers checks are not honored as cash at Arvest, so you may as well just get a money order and save yourself the extra charge) I digress. I had made a deposit for a significant amount of money so that I could pay my HVAC installers and painter working on my new home. Instead Arvest put a hold on the check (they claimed it was because of the amount….. but 1 month earlier I had deposited a check for an even greater amount and it was available the next day) anyway… due to the inconsistency of the situation I called Arvest. The lady on the phone was kind and understanding, but unable to really assist since it was 7:30am when I had discovered the issue. I then went to the branch at 9am. Victoria the manager was not going to be in until 10:30. I came back at 1:30…. “She’s at lunch til 2.” , then Gail called to tell me she had a meeting from 2-3 and to come then . Then at 3 I arrived and sat for 45 minutes while Victoria chatted on the phone. An employee finally came out to tell me she would be on the phone for a while and they would give my number to her to call. Then the girl told me there was nothing they could do today because of how late it was. This is when I finally showed emotion because i had been trying since 7:30am to get this rectified…….as You may have guessed it…. No phone call from the manager . I had been working all day trying to get the funds released on a cashier’s check from a local bank (because that is what an Arvest EMPLOYEE told me to do) I have never been so angry in my life."

"Personally I never had a problem here at this bank. The people here are great! Also David needs a raise!! Everytime we’re in he says hi and just smiles. Like you can tell when there is a difference when someone smiles at you, and when they don’t want too. But this guy actually cares! Also, thanks Arvest for being a good bank to me and my family! Y’all are worth staying for!"

"I recently opened an account at the 61st and Lynn Lane location and never received my debit card. After nearly a month of trying to figure out what was going on, I was referred to this location. Katie was so nice and happy to help. She printed a card for me and I was out of there within 10 minutes. To avoid wait times, go during the lunch hour!"