HANGAR 15 Bicycles - Draper 762 East 12300 South, Draper, UT 84020

"We went to this store to buy my daughter a bike. When we were ready to check out, the price was well over the tagged manufacturer price. They told us that the price tag was wrong. When I asked them to honor the price on the tag, they refused to, even though this was the third bike we were purchasing from this store. Overall, a poor experience!"

"I'm not the most experienced mountain biker, but every time I go in to Hangar 15 in Draper I'm treated professionally and get all my questions answered without any judgement. Everyone here is friendly, knowledgeable and super helpful."

"I had my bike in to service the fork. When I got the bike back, it was immaculate. Cleaner than it's been since it rolled off the factory floor. The frayed cable end had been capped. The chain had been lubed. The tech did an absolutely incredible job."

"The service crew here is galactically competent, efficient, and accommodating. You could find better service, but you’d have to harness the laws of special or general relativity to manipulate spacetime. I bought a mountain bike here about a year ago that I use for daily commuting. I’ve lost count of the number of times I’ve rolled it into the shop for an adjustment or replacement part and had them complete the work in less than five minutes. In the latest example, I rolled in for some new brake pads yesterday toward the end of the day. Despite being occupied with other service jobs, they somehow squeezed this quick job in. They ran to get the right brake pads off the shelf, installed them, adjusted the cable lengths, and reset the barrel adjusters. I rolled away about three minutes later."

"UPDATE (20-JUL): Joe reached out and wanted to work with me to make it work. I had already moved on but I'm updating the review because honestly didn't expect to hear anything further. Thanks for reaching out even though things didn't pan out. Really disappointed in the latest sales experience I had here. Was looking for a good e-bike for my wife. Joe asked a lot of questions and pointed me to a few options. I found one that looked like a good candidate and asked if it was the only one they had. Joe looked in the computer and confirmed they had 2 available. We tried to confirm the color and model on the Cannondale web site but it looked like the wrong bike. I asked Joe multiple times if it was correct and he said it was and even matched the serial number in the computer. I then double checked the price with him and Joe told me yes they would honor the tagged price. Joe said he would set it aside so I could bring my wife back to make sure the size was right. When I returned with my wife Joe was "busy" so we waited around. When he finally came out he asked if I got his message. I didn't get any message. He then said he spoke with his manager and the bike was, in fact, tagged incorrectly and they couldn't sell it to me for the price marked. I understand the bike was mistagged but I also know I asked multiple times and was assured everything was good. What a waste of time. Their inventory mistakes are not my problem but I won't waste my time here again. I would say to be careful and double check all prices but that won't make any difference. Just hope you are interested in a bike that is labeled correctly."