Journeys

"Great store and employees were amazingly helpful!"

"I called about 30 minutes before walking into the store about checking to see if the style and size of shoe I wanted was in stock. I was assured there were 3 in stock by the manager, I believe her name was Shelby. After waiting for someone to approach me at the store I approached Jake as he was putting a away a few shoes. Jake went in to the back and came back with a completely different style and a size up… when I told him about the phone call I made, he then approached the manager. I then heard the manager say that there were in stock and that she’d go and get them in a few minutes after helping a few people check out. While waiting Jake wondered around for a few minutes and then told me that he didn’t believe they were in stock. I will be honest I was dismissive when I reminded him of the conversation and was told there were 3 pairs of the style and size in stock. He then spoke to the manager again, shortly after the manager went to the back and helped him look. They were in stock and found almost instantly! I honestly wish I could’ve given my sale to the manager as I received better customer service in the 3 minute phone call and she found the pair of she’s I originally called for but I was trying to get out as soon as possible. The part of this is experience that I am most frustrated with is that Jake acted so helpless. In the time that we waited for the manager he could’ve looked a little harder. I don’t know if Jake is new but I do think there needs to be additional/focused training in finding merchandise"

"I have been going to the outlets for as long as i can remember if i’m being honest and today was prolly the worst experiences i’ve have ever had there EVER i’m going to go to the store to return some shoes and this blonde girl with blue hair starts giving me attitude I was very upset when I left never again i’m i shopping with Journeys if I really want some shoes i’d rather get it from the original store online. Poor Service."

"This place is very organized and has lots of color options. Brenna helped us out at first and then we decide to buy more shoes and JT helped us too. They were both friendly and a great help. Both of my kids were able to find some fun Heely's that they love. Thanks so much!"

"I came in to get my kids shoes, Bethany was super nice and helped us out. Jess also helped us out, both girls were so sweet! I will be back to this location for sure. This store has our sizes in stock and Bethany and Jess were very welcoming and very helpful!"