Rent-A-Center

"They are very nice and helped me to set up a special bundle package."

"Roommate and I came in to look at couches and found one that we loved— we noticed that a cushion for it appeared to be missing and were assured that they had the cushion “somewhere in the back”. We went ahead and began the lease process and had to ask for ourselves when it would be delivered as all we were told is that “it wouldn’t be today”. We were informed they would deliver between 10am and 12pm on Friday, March 1. We later received an email stating that the window would be between 10am and 1pm, which was fine. When 12:45pm rolled around, my roommate called to check on it and was told that the new window was 1pm to 5pm. Annoying, but we’d already put off what we were trying to get done that day, so what was a couple more hours. When 4:45pm rolled around, still no couch and no contact so WE called AGAIN. Were told that they had been looking for the cushion all day and had never even loaded our couch on the truck. There was absolutely no communication about anything throughout the day. No mention of them not being able to find the cushion when we called at almost 1pm. No offer for us to choose something else. No anything. If we hadn’t have been proactive about calling, I doubt we would have heard anything at all from them. By this point, we had both wasted our entire day for our couch to be delivered and it wasn’t until our frustration was made evident that they wanted to do something to assist us. We opted to just cancel our lease and go elsewhere. Within 15 minutes of ending that phone call, we received an email confirming our cancellation which I find absolutely hilarious because they were super quick to cancel and likely would have been super quick to come pick up our couch had we ever received it and been late on a payment, but god forbid they be quick or proactive in communicating that they couldn’t find a part of our couch that we were assured they had. All they had to do was communicate with us about the situation and it would have been fine. Or idk maybe not assure us that they had the cushion “somewhere in the back” to secure a sale. Absolutely will not return to the 29th and Walker location and honestly are hesitant to deal with any other location and would rather continue to do without a couch until we can purchase one in full than risk being given the run around again."

"Great customer services Most times very clean inside smells good ,have most things you need!"

"Went to S.W. 29th and Walker Oklahoma Store. Tried to rent a laptop for my fiancee beens they denied her because a relative owes them money they wouldn't rent to her. Then I went in to rent it they denied me as well for the fact we are related to a old customer who owes them money. One thing is for sure it was not either of our situation and it feels like they discriminated against me for someone not paying them what was owed as if it was going to happen with us not paying. Can not judge people on others situations. Oh and as for Marshal the store manager he was the one who was doing the judgmental discrimination."

"Came in to buy or lease a couch and they were not welcoming, didn’t seem to care either way whether we spent money there or not and absolutely had no customer service skills and little knowledge of their products.. You expect to be treated well when considering spending money. Went to Aaron’s instead in Edmond and they were very friendly, store was very organized and it smelled good."