Rockpoint Apartment Homes

"Stayed here for short term lease and ended up having to pay additional 2 months after move out while the property was vacant. I also did not get the security deposit back. Charged for cleaning fees after apartment was fully cleaned before move out. Also didn’t get our lights fixed inside the apartment when we requested maintenance to come replace them. They showed up to check them out and never came back. Read the whole lease agreement throughly as you get charged for various fees at the end of the lease term. Will not stay at this property again"

"I've been living at Rockpoint for about 3 and a half years now. This place has been great! The interiors are really nice and management has been very responsive when I had any questions or maintenance requests. Anna is the only reason I renewed my lease, as she is easy to work with and understanding. I would recommend this place and the surrounding area is being developed constantly, so it will only keep growing."

"They were helpful and great getting my family & I into an apartment. Maria is a great communicator, helpful in every way. My only concern is that maintenance is slow, they are not over worked, just slow. I have spoke with several of my neighbors who have put in work orders along with my own. It took 3weeks for them to even look at my request. Which made my apartment unsecured."

"The units are nice, that's about all I can say about this place. We had odd experiences trying to get the lease signed, like long periods of a week or longer without any response from the leasing office. After living there for 4 or 5 months, we were told that we owed hundreds of dollars in fees they forgot to charge at signing. We only lived there for a short 6 months and it was just my wife and baby girl. The apartment was gently used and thoroughly cleaned on the way out since we already had little confidence in management to give us the full deposit back. Sure enough, we aren't getting our deposit back, and we OWE THEM $214. Truly disappointing."

"I lived here for a year. When I first moved in they had 5 star reviews. I was excited to live somewhere that had good management.... Well, I was wrong. The day I had signed & scheduled to move in no one showed up to give me my keys and we sat outside most of the day trying to contact management. We called maintenence several times and they said it wasn't an emergency and hung up on me. HORRIBLE EXPERIENCE. Then a month after the incident the property manger blamed me. I honestly can not fathom how that's a thing. I've never had a rental pull that garbage before. The entire time I lived there they barely cleaned the hallways or elevators. A broken beer bottle once stayed in the elevator for a few weeks before they did anything about it. The pool was always gross, as pretty as it was it was not well kept. The gym said it was cleaned on Wednesdays. It was never cleaned. I walked by during their cleaning window...they were never there. My move out statement came back fine compared to some of the others on here. However, I was told I could avoid cleaning charges if I deep cleaned the apartment according to their list myself but that was not true I was still charged a cleaning fee. I also have yet to receive what was left of my deposit check back and it's well passed the 4-6 week timeline they gave for receiving it. It's been 3 months. Again more excuses & blaming from them. Also, I have read a lot of the other 1 star reviews. All of the ones I've read had valid complaints that I experienced too. (Inaccurate time/date of entry, fire alarms, smoking residents, dirty buildings) I wouldn't recommend this building to anyone unless you thoroughly enjoy being frustrated and disappointed on a regular basis."