Thorneberry Apartments 203 West Center Street, Pleasant Grove, UT 84062

"I seriously would choose ZERO stars if that was an option. I moved into my apartment in November 2019, with my elderly parents. I was their caregiver. My dad died in February 2020. When it came time to renew our lease they upped our rent. Then came back and said, oh sorry that was a typo, you’re going to have to sign another lease for more money. Mom and I signed that lease. Then a day later they came back again and said they “forgot” to include our garage rent and increased our rent by another $75 and made us sign another lease. Six months later the manager, Nancy, sent my mother an email saying she hadn’t been paying her garage rent and was going to back bill her $75 a month, and increase our rent by ANOTHER $75. I sent her an email explaining that we were sent a second lease to re-sign to include our garage rent and I included the emailed proof. She had the audacity to try and challenge it. She sent me an email saying that most tenants believe they’re paying garage rent with their lease but it’s a separate contract. Again, here’s the email Nancy where you increased my rent by $75 to include my garage rent. I talked to my neighbor, Jessie, and she said their rent stayed the same because of COVID. Then the office termed our lease a month early. I called and asked for them to send a copy of our lease so I could apply for government assistance to help with funds. My mom was in the hospital dying. They sent a 1 month lease and charged me a $475 deposit for the apartment I was already living in, while accepting government funds. Then they charged me another $200 “transfer fee” to secure the 3 bed 2 bath apartment for $1600 a month that we requested because my niece was moving in to help me take care of my mom. Once my mom died, they came back and said sorry you can’t transfer. And now they sent a lease for another $500 deposit and want to charge us $1600-$2000 depending on how many months we choose for the same 2 bed 1 bath apartment that I was paying $1088 for just a month ago. And there’s so much more. This place needs new management."

"We have enjoyed our apartment and the people. This is a very nice, clean, and quite place to live. The people here are so friendly and caring, everyone helps one another. The office manager is so kind and if you need anything she is on top of it. The maintenance man is also on top of things. You don't get this help in very many places, they are awesome. We would recommend THORNBERRY to anyone, great place to live.."

"For the most part, it's been a pleasant experience living at Thorneberry. I love the pool!! The rent is reasonable for the space and quality of the apts. The rooms are very spacious as well as the main bathroom. The only thing I would suggest is never get the apt on the 3rd floor facing west cause the A/C isn't equipped to handle the heat in the summer and Thorneberry offices, apparently, can't and won't do anything about it. Some of the office staff could be nicer, but overall, it's a great place to live."

"I'm changing my review. I'm also posting picture to show that we (all 4 of my neighbors) were parked where we were supposed to be. We were in parking stalls parked legally. Legacy Towing...We will be taking them to small claims court for hassle, time not at work, gas lost, schooling missed... but I'll get into that later. During the early hours of morning.. around 3 am LEGACY TOWING came onto property and towed away all the cars parked in parking spaces south of park. They somehow thought they were fire zone area. Went to go to work at 6 am.. every single car that was there the night before...gone My neighbors right next to us, across from us, 4 down from us...all of our cars gone. Called dispatch and they said Legacy Towing had taken them. Called legacy... no answer Called to file police report of stolen vehicles. Officer was very nice, but said towing company felt they towed them legally and it would be a civil matter with HOA and towing company. Finally got someone to answer at LEGACY TOWING. TODD said management told them to tow them. LIAR He said management wanted that area for fire zone. Hmmm LIAR Even if management did change it to a fire zone, they would have notified residents. It would not have parking lines. It would be painted red. We would have received email about change. Waited for office to open at 9. Samantha and Shantae were amazing and so sympathetic to situation. Neighbors came into office about their cars being towed while I was in office. Samantha called Todd and said "We have a problem with cars being towed last night. We have put those parking spots south of park there for extra parking and have always allowed our residents to park in that area." Todd again LIED to managment now claiming "the city told me they want that area open for emergency vehicles" At this point Samantha said she would have corporate look into it. We couldn't do anything except wait. Shantae came down from corporate. She called that afternoon to tell me and other residents affected that LEGACY towing had to release all the vehicles NO CHARGE. This is where LEGACY was horrible. I had called 7 am asking if I could at least get school project that was on seat of car out of vehicle so that project could be turned in on time. They would not allow it. They wouldn't even tell me where vehicle was being held. So missed classes. Assingment turned in late. Missed work. Now for a company that took vehicles illegally... you would think they would bring them back.. nope Not only that but vehicles were in old salvage yard at point of mountain. No one is readily there to unlock gates. We had to make appointment to get car back that they took wrongfully and I had to find someone to drive me there at 7 p.m. Waste 30 minutes each way to get to salvage yard. Pitch black. No lights. Remote road. They had vehicles all the way at end of salvage yard. Had to go through 3 gates. Pitch dark. Muddy as can be. Only 6 cars total on entire property..yet they took them as far in as they could. Sketchy as can be. (By the way.. they have key for gates hidden down on ground, west side of main gate by abandoned office) And LEGACY TOWING still tried to make me pay towing fees. So after knowing THORNEBERRY managment did not tell them to tow vehicles, and advocated for their residents wrongfully put in inconveniences... I am impressed by how the management has changed. I feel they really do care. I am adding pictures just so others can see where we were parked.. and that LEGACY had to dismiss fines. Thank you Triton and Thorneberry for prompt response to negative situation."

"We moved here a year ago. Quiet environment. Pool area is spacious and the jacuzzi is a plus. Exercise room is always kept clean and equipment maintained. The on site maintenance crew knows what they are doing and are in and out when doing repairs. The play area for kids is great and the neighborhood kids have an open grass area where they can play, fly kites, throw frees-bees and be kids in a safe environment. Only issue I have is with the pet owners, they do not pick up after their dogs and in the year living here I have stepped on dog poop 4 times. Nothing to do with management since they offer doggy bag station and disposal. I strongly believe that the patrons not picking up after themselves are the ones that have not informed management of their dog living with them. (Hint Hint). I love this place and am happy to call home. Keep up the good work to all the office peeps, thanks for the support on your part and keeping them lawyers happy. (Inside joke)."