Jim Norton Toyota 9809 South Memorial Drive, Tulsa, OK 74133

"I am moving for work, and I needed a new car to get me to and from. I walked in and Brian helped me check out a few different vehicles I had in mind. I had issues fitting in some of them so he showed me other options that would fit my height better, and by the end of it, I had decided on the Camry Hybrid XSE. Love it! I really appreciated him and the additional help I received there."

"The keyless locking mechanism on my tailgate went out and was covered under warranty, so I took it to Jim Norton to have the warranty work done. They ordered the wrong part the first time and were supposed to call me within a few days when the correct part came in. They did not call me and it was right around Christmas and New Year’s time so I was busy and didn’t have time to contact them to see if the part had come in. I called them a few weeks into January and left a message with my name and number to give me a call back to see if the part was in and I never received a call. I had to call back another week later and finally got a hold of my service rep that could actually tell me the part was in and I got scheduled to have it fixed. when I brought my truck to have the part replaced under warranty I did not check it when I had it picked up which was a mistake. When I got home and looked at it, they had put the screw that holds the locking mechanism through the tailgate handle cover and didn’t tell me and I know that they had to see it because it was blatantly obvious. I called them and told them what had happened and I did not get an apology. I didn’t get much of anything except for they will order the part and replace it which I did not want them to to do because I didn’t trust them not to damage my truck again. The service rep told me that either him or the supervisor would be calling me Tuesday when the part came in and I never received a call from either one. I had to make a call Friday evening to talk to someone to make sure that the part was in so I could go pick it up. When I picked it up, the supervisor was there, but did not even come over and talk to me did not offer an apology did not offer me a free service or anything to try to rectify it. Also, the times I took my truck there for the Toyota care for the first two years there was a couple of times when I picked up my truck that they had left the hood open slightly where I had to go push it down to fully close it. I just don’t understand how the technician didn’t notice it before he pulled the car out and I don’t know how the person that pulled the truck around when I came to pick it up didn’t notice it"

"Today we bought a used car here and had a fantastic experience. Kareem was our dealer and we enjoyed the whole experience that he gave us. He gave us space when we needed space he answered questions from answer questions, and it felt like a very honest transaction. Once we got home we realized the price we paid was about a couple 1000$ more than the day before on Car Gurus. So when we came in the day before showing interest they increased the price and when we asked for them to go lower the next day they said they couldn’t, which was a lie. Just make sure you see the lowest price on the car gurus and make sure that is the price they are quoting you. I got a little to wrapped up in the mess of buying the car to notice the price. It took me relooking after we had already purchased to realize what had happened. We also had our child with us and it didn’t seem to love anyone that she was there. They made her a part of the experience. Knuckles all around. Thanks so much for a great car. Buying experience from a family who hates buying cars."

"I drove 150 miles to pick up my perfect 2024 Toyota Tundra. Jose Landeros met me at the dealership. He brought out the great truck and showed me all the details, although I was to awe struck to pay a lot of attention due to the awesomeness of the experience. Had to wait awhile and he got me a slice of pizza. The Finance Manager, Bobby Jolin was kind and helpful. I saved a lot of dollars from what I was quoted from multiple dealerships in Kansas. Oklahoma has a diamond here. I will be doing my future purchases of vehicles from here. Although I don’t see another vehicle for me forever."

"Tried to buy a plain company truck for 5 months and was giving the run around after every promise. Gave them money to get started and had to make them mad after 5 months of unfulfilled promises to get my money back. I really believe the Toyota would have been a good company truck but I will never enter the dealership again. Had a truck found of a different brand for a really good deal and Jim Norton promised me I would get a truck in less than 3 months that day so I waited 5 month to not get a truck and cost the company about $8000 more than if I would have never entered the dealership. I would pick negative stars if possible. You can’t believe anything they tell you."