Firestone Complete Auto Care 1426 East 71st Street, Tulsa, OK 74136

"Firestone has always taken care of all of my needs and has offered great discounts when available. Zane and Damon are friendly and professional. They explain the recommended work and then thoroughly explain the work that was completed."

"Had water pump repair on my F150. I had to take it back twice within a month for truck over heating and leak. They fixed it but 9 months later it started to leak again. They told be there was nothing wrong. Took it back again and the told me the same thing. Took it to another repair shop to get it fixed."

"Ran over a short piece of metal and thought for change of pace I will take the easy path on getting my tires replaced. Usually I order them myself, load them myself, and take them out to a guy in East Tulsa to get balanced. However since I was having surgery, I decided to order online and take the offer of getting them installed at a local Firestone. This seem like a straightforward process to me, I had one tire that had been sliced and another tire that had a slow leak, so obviously we replaced the two damaged tires and keep the two good ones, right? I explained this when I came in, it was confirmed that it could be done, despite having an appointment and waiting 2 hours, at no point to anyone tell me that the plan was changed, and they decided to change out different tires, leaving the one with the leak. It was only because I had the stem cap off of that tire and noticed it was still off post-change that I was able to catch so quickly that something was not quite right when I got home. They did confirm with me on the phone that they did not replace the tire with the leak due to tread minimums and instantly tried to sell me a new tire, which as we all know one does not buy three new tires, they would just buy four. They say it was because of tread, however it feels very intentional that they did not do the work as requested so they could attempt to sell me more than what I need at this time. The scammy upsell is not appreciated, and I would not do business with them again."

"Damon, Zane, Khalid and the rest of the crew at Firestone have given me nothing but fantastic service. They are friendly, efficient, courteous and I always get more than my money's worth every time I visit this store. I would give them 10 Stars if I could!"

"I bought a set of four tires. Only about 40% of the life was used. Two of the four did something I'd never seen. It's quite scary to think that I was driving with these tires on my car and with my loved ones in it. After the second flat, I wanted all four tires replaced. This did not happen. It took me over 3 hours of waiting just to be turned away because they couldn't reach a manager by phone (it was the Friday of Labor Day weekend and I was informed all the managers were on vacation). This is absurd! A business should be able to operate at its full capacity if it is open! Anyway, I was referred to another Firestone a few miles away that had a manager on the clock. They replaced the newly affected tire but with the same type of tire. I do not feel safe driving the vehicle with those tires. I will be getting a new set, and probably not at Firestone. Be weary of the low-profile Bridgestone Turanza QuietTrack tires! If this happened to two of my four tires.... something isn't right!"