Dickerson Automotive

"The experiences I have had at Dickerson Automotive are by far, the best customer service interactions I have ever had with any company. The employees here are extremely kind and knowledgeable. I have had several instances where I have taken my SUV in to be checked, and they ended up not charging me a diagnostic fee if repairs didn’t need to happen. When my teenager was looking for a new car, they even checked a potential purchase out for him and didn’t charge him either. I have never had a bad experience here. When repairs have needed to happen, they are always fair prices, and I trust their judgement 100% I honestly could’t recommend a place more. I am now going to start getting my oil changes and other maintenance work done here. Thanks Dickerson Automotive for proving good customer service does still exist!"

"Great team and great service. Quick too. Dropped off my car in the morning with a window that wouldn't work and had it back by the end of the day. Communication was great. They showed me everything that they were doing and pictures of why it needed done. They were honest and fair with me. Will definitely be bringing my car here again."

"I've been to a number of auto shops since I've lived in Utah County and after my first experience here I won't go anywhere else. My first impression and experience was unparalleled. The customer service was outstanding and I believe it they performed quality work. They have a great online scheduling tool- it was easy to use and they had availability for the next day, which was great as I needed my truck road worthy asap. They sent regular text message updates throughout the day and before doing any work (which I've had other shops start doing without approval) send a two page, detailed and itemized list of proposed repairs and the results of their overall inspection of my truck. Once I called in my tech- Jordan- explained things I didn't understand in a way that didn't make me feel like a complete moron (lots of other shops seem to take that approach) and for the things I did understand he would converse with me about it and again, wasn't condescending. When I didn't want a few more minor services done, I didn't think Jordan was pressuring me or judging me for saying I'd handle some things myself- like replacing a turn signal bulb. They gave me a first time customer discount, and Jordan gave me his business card with a hand written discount for whatever my next service would be. These guys know customer service. Makes sense they have a 4.8 rating across 400 reviews."

"First off, I never give five stars. There is always room for improvement. That said, I’ve been a customer at Dickerson Auto since about 2008. I’ve always felt that I was treated right and that my business was appreciated. I’ve only had a problem with one repair and they took care of me. I feel confident when I refer people to them. Most of my family uses them now. I like that I can have frank conversations with the service managers and that they don’t try to pressure me. When one of my vehicles needs minor work that I can do myself, Dickerson’s is good about answering questions and giving advice."

"We have taken our cars to Dickerson Automotive for several years. They are professional and do high quality work. I appreciate the diagnostics report they email me along with pictures of the parts of my car that need repairs. They are honest and I feel like they care about me as their customer and what my needs are. I have primarily worked with Jordan and he has been so helpful with all our needs. But the entire staff there is amazing! I would highly recommend Dickerson Automotive to anyone needing service on their vehicles."