Salt Lake Valley Chrysler Dodge Jeep RAM: Service Center

"service adviser is very unprofessional they have zero respect for the customers if they think they will not make good money of it. i had my vehicle there for two month , every time i call or go over there they said we are working with (star), they wouldn't tell me what they were working on or what is wrong with my vehicle. i keep waiting. finely i start calling Chrysler customer service .they told me my have three open recall and all parts are available. when i call salt lake dodge and asking the service advisor why is taking too long to tell me what is wrong with it . at this point i am not asking to be fix it. just want to know what is wrong with my car they won't tell me . they keep lie to me they say they waiting for Chrysler engineer star service. i call other Chrysler dealership i asked them how long it take for star service to get respond i was told the most is two week. they don't have the knowledgeable technician who know how to work on hybrid vehicles. and the service advisor keep laying to the customers. i feel like i was getting scam . they have no clew how to be professional certified Chrysler service ."

"We would like to give Mike Rampani a shout out for being such an awesome person. We took our Jeep Commander there on Thursday and he took the time to check out the problem we were having with the Jeep. He was such an honest person and told us all we needed was a gas cap. We really thought we were going to have to fork out around 6 or 700 dollars to get it fixed. Thank you all so much and we will be taking our other Jeep very soon to get it fixed."

"Appalling customer service – even for a regular customer of over 2 years. Booked my Ram van in over a month ago for a recall, the night before received a txt reminding me of the appointment. I get there on time after taking time out of my schedule to find they cancelled my appointment and want to reschedule for over a month later. I wish to stress - I was sent only an appointment confirmation, no one contacted me or my partner to ask to reschedule."

"Had an appointment booked for today for a recall notice on my RAM. When I turned up (on time) they told me they'd cancelled the appointment! No phone call or text letting me know beforehand. I now have to take another day off work to bring the van in. So upset and annoyed!"

"I will never trust these people with my car again. My Wrangler was in their shop for 42 days after they repeatedly failed to troubleshoot the issue. They were little to no help getting me a rental car - I had to pay for one out of pocket. It's extremely difficult to get them on the phone. And when I picked up my vehicle after it was "fixed" I nearly lost control of the vehicle because they installed a part incorrectly. I took my vehicle to another dealership to resolve the issue for a second time."