Walgreens Pharmacy 4714 Holladay Boulevard east, Holladay, UT 84117

"Always helpful and do their best to help in anyway. I am there alot and really appreciate their professionalism."

"Their computer system is faulty and their substitute pharmacist is awful. They had a prescription in for over a month, and the system only sent a notification to my mother that her medication was ready on Friday five days ago. My parents have been trying to pick it up and they kept saying it wasn't in, but they never checked the refrigerator where it was kept. My mother went yesterday, the 14th of November, to pick it up. The substitute pharmacist chewed her out for not picking it up earlier despite the fact she could show she hadn't been notified it was filled until a few days prior. The substitute pharmacist then proceeded to say it was for another pharmacy, which my mother read out the address and it was the very pharmacy they were both at."

"Won’t text you even though they say they will. Told me my prescription was ready and I still had to wait 20 minutes. Long lines and they refuse to open a second queue for people just picking up who don’t have problems. No one answers phones, bad customer service."

"We've had nothing but horrific experiences at this pharmacy. We had to have an emergency prescription called in for a child in so much pain. When we arrived the pharmacist argued we had two insurances. I indicated we only had one, and had not had the other for years. The pharmacist said she could not take our word for it. With this incorrect dual coverage, the prescription was going to cost an outrageous amount. Luckily we found a GoodRx coupon just in time, to make the prescription mid-reasonable. She handed me a card with a phone number to call to prove our single insurance coverage. I called this number, but it sent me on a wild goose chase for 2 hours. Finally, I had the proof, and my single insurance on the line. I insisted my insurance representative stay on the phone with me to call this Holladay Wallgreens together, to make absolutely sure, my insurance coverage was correct. We called together, and waited over an hour for a live person to pick up! When someone finally did, they denied anything was ever wrong! They insisted our insurance had been correct the entire time. I was furious! 3 hours of my day wasted, and to top it off, a pharmacist, who couldn't pass the MCAT, giving both me and my insurance representative a hard time. I myself have worked for Insurance Verification for 10 years, and R1 and Cloudmed for 23 years. Never in my life have I come across a major pharmacy, who could not verify someone's insurance on the spot. Is this 1985?? I hope the next reckoning is the pharmacy and healthcare industry. If they are doing this to people who understand, they are absolutely exploiting those with no medical training to a criminal degree! I'm so angry!"