Crash Champions Collision Repair Reno

"Horrible service they had my car for almost 3 months and my car is still not fixed. Trash!!! Then have the nerve to avoid my phone calls when they were in the wrong. I repeat, do not take your vehicle to this place. They put a aftermarket hood on my car instead of original parts.They broke my driver's side window when I brought it to them.It was not broken. They replaced it And brought the new window back with scratches. Now I still need a new window and a original hood 4 months later."

"Outstanding service! They got my vehicle in the day after I contacted them and had the repairs done earlier than I expected. Highly recommended!"

"The vehicle was damaged in June, but they would not take the vehicle for repair until October. The vehicle was not ready until February. They lied to me consistently from the first phone call until the day I picked it up."

"Insurance sent us. Their communication was excellent, delivery was as fast as current part availability allowed, and the work on the front wrap and quarter panel appears perfect. At high speed, we felt a new wobble. They got it back to the shop to which they'd farmed that out, and no more wobble."

"Do not recommend this Reno location for this establishment in the slightest. I got rear-ended in an accident, and the liable party's insurance covered all cost for repair. When this location had my car (a toyota 4runner), they had to fix the bumper and liftgate. When I was notified my car was ready to pick up: -The liftgate was an entirely different shade than the vehicle itself (it is Pearl, not true white). -The liftgate was also not adjusted to the car properly - The interior of the liftgate was not painted properly. It had overspray in areas as well as areas of the edge did not have any paint. - The bumper was so pinched up on the car it caused chipping. I left my vehicle with them as they ordered a new bumper and said they would fix the other issues. After waiting another 2ish weeks, I went to pick up my car again. The only thing that was touched was the exterior paint on the liftgate to fix the color. The interior paint was not touched as well as it was not re adjusted. The bumper was replaced but is pinched up on the car (they claim this is normal, I'm not a body work expert so can't say until I get a 2nd opinion from a different location). I decided to take my car as the office lady said the supervisor, Jerrad, would contact me so I wanted to disclose with him the issues. After speaking with Jerrad, I decided to give this location a '2nd' (technically 3rd) chance to fix my car properly as he said the person I addressed the issues with was let go and he (Jerrad) was only aware of the exterior paint issue and bumper. When bringing my car back in to get fixed, I also addressed another issue discovered, the top of the liftgate has a piece that has a VERY thin coat of paint that does not match the body and was scratched. When finally receiving my car back after everything, they did readjust the liftgate but now it is adjusted too close to the car. Since picking it up, it is now discovered the too close adjustment is causing the liftgate to now scratch the actual roof of my car and cause additional damage that my car was not brought in for. They painted the liftgate interior, but at this point it is just poor paint jobs painting over previous poor paint jobs multiple times where it feels rough in areas as well as the lip is still not properly painted as its missing paint. The top coat on the lift gate is also either chipping or there was just an area completely missed. Upon pick up, I also discovered the piece of the liftgate previously mentioned that had a very thin coating was not taken care of. I told Dave who handed my car over to me about the piece not being repainted and he said Jerrad would call me to schedule an appt to get it in and out same day as they were behind on paint jobs due to the paint line being replaced. I have not heard a single word since from the location nor do I want to at this point. I have had to take my car to a different location for the warranty work to attempt to get them to fix it. The status is currently pending as the manager from the other location has to call the manager from Reno to discuss the issues. This Reno location does not seem to care about the customers and especially do not care about their vehicles. I understand perfection cannot be achieved but it is apparent the workers do not care about even attempting to do a decent job on people's vehicles."