Advance Auto Parts

"Would NOT recommend! The black guy that works there with the black and grey beard is highly rude!! I would not spend any money or time at this location. Unfortunately I did not get his name but he was working 3/24/2024 around 3:30pm. Called to find out his name is HERB. Horrible customer service"

"The guy behind the counter was very unprofessional and rude didn't care if he helped or not don't know his name but he was useless"

"Shout out to the employees who stepped up to help my niece who stopped at Pep Boys and was told they wouldn't help. It's nice to have people who do the right thing."

"Do not expect intelligent customer service. I drove 45 minutes to Advanced Auto Parts to buy an AC compressor that was in stock according to them and the website. When I got there not even an hour after calling, me and the employee checked the computer, it said “in stock”. The gentleman went back and for some reason couldn’t find it, another gentleman went back there and couldn’t find it either. I was confused and asked if they might have it at another store, they couldn’t tell me. I asked them if they could get another store to ship it to them, they said they couldn’t. I quickly accepted that maybe it was lost or sold and not accounted for and told them to have a nice day. As soon as I got home they called and said they found it right where they supposed it would be. At this point any reasonable person would be livid. They wasted three hours of my birthday. I asked them if they could ship the part to a closer store and they said they couldn’t. Thank you Advanced Auto Parts on NW expressway! If I could give zero stars I would."

"Can we do zero stars? My wife my niece and my granddaughter were stranded by a broken serpentine belt. Instead of being helpful, the clerk just wanted to tell me of his broken volvos. Even though he knew we were stranded in the parking lot he would not let us borrow a wrench or two to fix it, "without leaving a deposit". Any other auto parts store I have ever dealt with would have not only let me borrow a wrench or two, but the clerk would have come and attempted to help. Instead I had to leave my wife and the girls stranded alone in the parking lot while I went for tools."