Hillside Tire & Service - Goodyear 1888 West 7800 South, West Jordan, UT 84088

"I have been a customer since 2001. Mark and the other technicians are honest, caring and trustworthy. They have gone out of their way to provide excellent customer support and service. I highly recommend."

"These guys have won my business for now and the near future. I have a new car. I had a flat tire. In this case, they repaired it quickly and for free, without an appointment — even though I've never bought anything from them. They didn't even ask my name or enter me into their system. They just fixed the tire and sent me on my way, refusing my offer of a monetary tip. That's service! That's class! I'll be back to buy tires when these are through their useful life."

"The ford dealership said I needed parts in the front end replaced, and the quote was around 1,500. Took it to good year and they said absolutely nothing was wrong with the front end. No play, no wear. They charged me zero dollars to get it up in the air and look at it! Honest guys! I highly recommend these guys!"

"I'm writing this review just to inform. Cuz the check engine light was on I brought it in on Wednesday. They were busy and weren't able to get to it that day, but they did run the diagnostics test and check our brakes. I picked up the vehicle that night and my wife drove it home. Now for Thursday. My wife drove the car and it was making a sound like it had a flat tire so she stopped at the gas station to fill it up with air. The gas station air compressor was broken so she called me stressed not knowing what to do. I showed up and told her to take my car and get the kids to daycare and preschool. I get the air filled up in the tire thinking that was the end of the problem. I'm driving around in the gas station about to leave but it still making a noise like the tire is flat. I park and I inspect all the PSI on the tires, none are flat. I then inspect the tires more closely and find that one of the tires lug nuts are not all the way tight and was the cause of making the sound. On one at the gas station had a tire iron and neither did my car. I drove 500 yards about to the nearest mechanic shop. During that drive going 20 mph, I lost three lug nuts. At this point in time I am furious. If my wife wouldn't have stopped, if she would have kept driving they would have gotten in an accident cuz the tire would have fell off. I called Hillside tire to explain what happened. They said they will reimburse me for the lug nuts falling off. I get the lug nuts replaced and then go to hillside tire. I hand them the receipt for the lug nuts. I then told them how mad I was and that the diagnostic test should be reimbursed as well for all the inconvenience and the neglect. They said they would reimburse the diagnostic charge if we took down a review that my wife left when she woke up Thursday morning. I didn't even know she left a review and I said okay. Let's do it. I called my wife to have it taken down. She took it down and we got everything reimbursed.Which I'm happy about. The employee then says I hope you want repost the review after all this has been taken care of. Now the review my wife posted had nothing to do with what happened today being Thursday. The review was about Wednesday. So I am following their wishes and not reposting what happened on Wednesday but instead making a new review about today's (Thursday) incident. Again I'm doing this to inform so just like when you go to your favorite fast food joint and they always mess up your order. You always have to double check their work and I would say if you come here I would double check their work when it comes to the tires or anything else that you can double check. I felt I had to write this review because I would hate for any other family to have their car wheels fall off while driving. Whether that's down the interstate or a regular road and get in an accident and God forbid someone die. They resolved our issue in a timely manner and thankful for that and for the reimbursement."

"Pros: Very friendly and timely service. Cons: didn't seem very professional: new tires were really dirty and gross, with brown gunk all around the rims. Apart from the tread depth, they'd don't look so new. Was misquoted for the alignment. They didn't have any info on the warranty because the tires were bought online - despite the shop being a goodyear shop. Some disconnect between the Hillside shop and goodyear brand, not sure."