AutoZone Auto Parts 4728 West 7800 South, West Jordan, UT 84088

"Very unprofessional customer service from this location. Very over the top, this is the way it's gonna be kinda attitude from staff. Pushy to say the least. Will not be returning."

"I came in at 8:45 pm just before closing to buy a car battery. Jeff, let me know what tools I would need to swap out the battery, which was very helpful. Unfortunately, I didn't have the tools and let him know I was stranded at the gas pump up the street with a dead car, and a stranger had given me a ride to even purchase the battery, and I was going to have to so the best I could. Just after 9 p.m., with multiple people all trying to help and only having screw drivers, Jeff pulled up asking if we needed help and had brought his tools to get the job done. It's rare these days to find people that go above and beyond, let alone representing a company. Jeff really saved my evening and put a smile on my face! I definitely will be going back to this Autozone for any of my auto parts needs! Thank you, Jeff!"

"I had come in a couple of months ago when my “check engine” light came on. They diagnosed my van, my spark plugs needed to be replaced and the other components that go with it etc. I was given “alright” customer service, I purchased what I needed and left. I have since had a tuneup done, some front end work ( at a different location than the tuneup), I had told BOTH PLACES I needed to have my “check engine” light turned off and neither place did it for me!!! I stopped by Auto Zone, explained the situation to Peter K. At first he told me what I needed to do to rectify the issue, but after talking with him and hearing the nightmare I’ve been through he was so very helpful and had the tool needed to fix the problem. Peter went out of his way to help me, his actions are what CUSTOMER SERVICE is all about. I’ve been in retail and other Customer Service related positions for over 40 years. Unfortunately I have found that for the most part it seems that NOBODY KNOWS WHAT CUSTOMER SERVICE IS ANYMORE!!! Thank you Peter K for going the extra step and helping this grateful “old lady”. Peter is an absolute asset to Auto Zone and will be the reason I return for any additional auto needs."

"I had a frustrating experience with my vehicle when it suddenly stalled in a drive-thru, and I felt incredibly embarrassed. Fortunately, the person behind me and a cook at the restaurant were kind enough to help me move my truck out of the way. My husband came to the rescue and jump-started the car. We decided to head over to AutoZone (Magna) to have my battery tested and potentially replaced. At AutoZone, they confirmed that my battery needed replacement, and we ended up purchasing a new one for $291. However, when it came time to install it, we were told that AutoZone couldn't do it for us. Thankfully, my vehicle managed to start, so I drove it home, hoping to attempt the battery replacement on my own. Unfortunately, neither my husband nor I had much experience with such tasks, and it turned out we didn't have the necessary tools that evening. This left me in a predicament, praying that my truck would start the next morning so I could take my kids to school, get to work, attend parent-teacher conferences, and figure out how to replace the battery. I had to cross my fingers at every red light, hoping I wouldn't be left stranded. I figured I had two options: either figure out the battery replacement myself or return it to AutoZone to buy one at a different establishment, they could install or get the tools elsewhere. I decided to visit a different AutoZone to inquire about tools and their return policy, as well as confirm whether they provided battery installation services. That's where I met Robert at Autozone (WestJordan)# 3439. To my surprise and immense relief, Robert, did help with battery installation at this AutoZone location, and they managed to install the battery I had purchased at the Magna AutoZone in less than 10 minutes. The weight that had been on my shoulders all day finally lifted, and I couldn't be more grateful. It's disheartening that the original AutoZone in Magna location I visited had given me incorrect information. However, I want to express my sincere thanks to Brandon at the West Jordan AutoZone on 4728 and 7800 S. for coming to my rescue and providing the assistance I needed with kindness. Thank you very, very much."

"I am honestly extremely disappointed. I’ve been coming to this location for the last 5 years and have never had a good experience any time the manager woman (Barbara) was working. She always has a rude behavior not just towards me but other customers as well. My latest visit, I was returning a coolant tank I bought along with another to try on a project I’m working on. I ended up using the other since that one fit better for my needs. She asked why I was returning it and I simply said that it didn’t fit. She then proceeded to keep prying and said “did you buy another one online or something” - which was passable so I just continued with my transaction. I put my debit card in and it said that was the wrong card so I checked the receipt and realized I had used my wife’s card while she was with me so I told her I’ll just come back with her card next time, no big deal. This is where things get interesting… without telling me anything, she proceeds with the return and pulls out cash instead - without even asking me. I was very amicable about it and asked if it was too much of a hassle to just come back. She replied with “it’s too much of a hassle when you don’t bring the original card you paid with” - as if I knew this was going to happen. I’ve gone to Oreilly’s and returned items with a different card no problem, so I thought it would be the same thing here but I guess I was wrong. All she needed to do was let me know that returning without the original card is not possible and I would’ve just come back with it no problem. Please do something about this, I can clearly see that, over the years, other people have complained about the same person. You don’t need to fire her, just keep her in check - customer service is not that hard, I’ve been in her shoes."