Big O Tires

"Came for an oil change, they told me they only had 1 car in front and it would take 30 minutes or so, they offered tires rotation and I said yes. After 1 hour they come out and say that 1 of the studs was broken, I had a road trip plan next morning and they wouldn’t take responsibility for breaking the stud neither they had a mechanic to fix it the same day. This is the second time I go to a Big o tires and they break the studs while rotation the tires. They need to start taking responsibility for their action. No wonder you offer free tire rotation, breaking studs to make money. Service has definitely gone downhill at big o tires. Now I have to look for another mechanic last minute to get the car fix for my trip, waste of time."

"5 stars service/2 stars everything else. Good: Guys are great, do good work, friendly most of the time, never had an issue w any services or products and they warranty their tires super well Bad: charged me 100$ labor for a tire and oil, which took 90 minutes. I understand there are other folks getting service, but in the name of efficiency; simple services be sorted first, and if everyone ahead of me had the same then I’ll eat that part) but 100$ for labor on that is still too much however you slice it. **important** I will be back, because in all fairness this is the best place in the valley(that I’ve been to) to get your vehicle sorted, and they will sometimes comp certain services on your visit depending on what it is, but this particular visit yielded a quote that just was not in line with my usual experience here."

"These guys are cool as hell. Their pricing was better than anywhere else and their wait times are very reasonable. I’ve been there three times I only waited 30 minutes for my car to be done each time. And even during their busy hours with a lobby full of people ahead of me in line as well."

"Camry 03. My husband Vu had the rack and pinion assembly replaced on my car by another shop on 09/17 then came to big o tires taylorsville here on 09/18 to do alignment. Next day I noticed that the boot on the rack and pinion assembly was twisted. Brought the car back to big otire to have them untwist the poor thing. I found out that this is the most common problem after an alignment. Be on the watch out for this. The tech might have rushed through and did not do his diligence when doing the alignment. This would go unnoticed for sure. I had alignment done by this same place back in 01/2023 becase I changed the shock absorbers. Now I question if they messed up the boot back then as well. The reason why I replaced the assembly is the very same reason I brought the car back this time. I attached 2 pictures. First one taken of the old assembly with the messed up boot circled in red all torn up and leaking power steering fluid. This is before the new one is replaced and the second picture taken with the new rack and pinion assembly and right just after the alignment on the 09/18. i asked if the shop can help cover the replacement cost because they messed up the old boot jn the first place of the assembly but of course no need to tell you further they refuse to take liability and Ii am responsible for all costs. I will not come back."