Classic Chevrolet OKC Service Center 8900 Northwest Expressway, Oklahoma City, OK 73162

"Brent was awesome. Go see him for your new car."

"THIS IS WHY I DONT TRUST DEALERSHIPS. I took my car in here because I knew it was having electrical problems, because I had so much work done on it elsewhere that 3 places narrowed it down to electrical, so I took it in here because it was recommended. I dropped it off and went to work, I got NO CALLS about my car or questions, they didnt listen to me and tested to see if the fuel pump was working, and if they called me theyd know it was changed LESS than a year before, but I got no call. They did the test, car wouldnt start, so they changed the most expensive option immediately and called it good. I was surprised my car was done because I got no call, I went in and they told me what they did and i owed over $1,200! That of course wasnt the issue because it still had the same issue after, but why listen to me or call me to run by me what they were gonna do?! Its been a while since they did this to me and I still get so mad. I'm tired of crooked mechanics robbing people!"

"So far the transition from Smicklas Chevrolet to Classic Chevrolet has not improved the Service Department. Before the company change, the service department dragged their feet on repairing the rims on my wife's car. I was told that once the company changed to Classic Chevrolet they would get right on it. So far it hasn't happened. I attempted to contact them yesterday, 8 times. Not once did anyone answer. It's time to find a different dealership."

"This is one of the worst service departments I've used. Purchased my truck in 2019 new. Since the first visit (been 5 times) I've not had a good experience. The last was the worst. My truck is still under warranty and was a transmission issues. The first time I took it for this problem they told me they couldn't diagnose my truck for 6 days. That was okay with me. I understood. I asked if I could just set an appointment and bring it back in 6 days. They told me no I had to leave it sitting on their lot, with no loaner, until they can get to it. I couldn't just bring it back. The next month to leave it. At this point they had slowed down some and promised me to have it diagnosed within 48 hours. 5 days later they still hadn't even looked at it. I couldn't do without my truck and not having any kind of a loaner vehicle. I called Chevrolet corporate and they told me that this dealership's service department is one of the worst. They get tons of complaints. The corporate office suggested I take it to Bob Howard. I took it to Bob Howard expecting a couple days wait as well. Well I guess their service technicians are smarter. They did a simple search for serviceable attempts, found out my problem was an easy relearn. Same afternoon my truck was ready to go. They will literally fixed it in five hours. Smickla couldn't figure it out in 5 days."

"I made an appointment over the phone on Monday to bring my vehicle in to change ignition coils and service. The appointment was set for Thursday at 4 pm. I showed up at 3:45 pm to drop my vehicle off by 4 pm and the door to enter service did not open so I ended up setting there for 30 minutes for some to open the door. Once in the door, I was not greeted by anyone so I had to walk inside to find someone. I was finally greeted by a woman who said that she could help me. She took all of the information and verified my services. She even helped to get me a ride home even though they did not provide those services anymore. I did not get a call on Friday to check on my vehicle so I contacted the dealership and asked for the woman. She informed me that what I had brought the vehicle for was not the service that I need but instead a new battery. I told her that I would call right back because I was at work. I returned the call within 15 minutes and was unable to reach her and another person a male answered the phone and said that he would let her know and make a note to start services. I returned the call later in the day to see when I could pick up my vehicle and was informed that they had not started working on my vehicle and the tech had left for the day. So I received a call at 9 am on Saturday from the woman calling to ask permission to authorize to fix the battery. I informed her, yes and she said that he can take up to 3 to 4 hours to complete. I called back around noon to tell her I would just pick the vehicle up and she said that I could not because they had already started on it. So Ibcalled back at 4 pm to ask if I would have my vehicle today and another advisor answered and said that it will not be ready today and the tech had left for the day. It is a nightmare trying to get them to communicate anything and to get my vehicle. I still do not have my vehicle and I'm leaving to go out of town. The sad thing is that I have purchased 2 vehicles from them over the past years and I'm in the market to purchase a vehicle and because of this situation I will not use any of their services again whether it's to purchase a new car or to service my vehicles. So disappointed."