Smith's Pharmacy

"Thanks Taylor for all your help and professionalism. I was from out of state helping a family member with dementia and had concerns with her medication. You eased my mind and concerns and made sure she was able to get the refills she needed."

"Go to Mears Pharmacy instead!! My husband is a terminal cancer patient and I’ve been going to a pharmacy every month for 14 years and just had the worst experience I’ve ever had at any pharmacy, at the Farmington Smiths. The way they talk rudely about customers a few feet from them is very disrespectful. I’ve never seen a less sympathetic pharmacist who sits back and doesn’t talk to customers, just talks about them. I’m guessing they think we can’t hear behind the dividers, but we can hear and see them peaking around. I spent an hour there and then needed to leave. I got through to my insurance over the phone multiple times, while they said they were stuck on hold, which seemed suspicious. They said they would call me back last night. They didn’t call me, and so I called this morning to find they had no notes in the system and we needed to start over. It was just an all around bad experience. This morning the Smiths Tech was able to get it straightened out in twenty minutes, which makes me wonder why they wouldn’t help last night. It felt like they were being purposely difficult yesterday and I’m not sure why. I didn’t trust that they were going to actually help, after being let down yesterday, and so I moved the prescription to a better pharmacy faster than they called me back. Mears is personable and very kind! The last thing you need when dealing with medical problems is a rude/difficult pharmacy."

"The staff is terrible at this Farmington location. Unprofessional. Uncaring. Unhelpful. Unaware. Too busy. If you need a vaccination, the pharmacy technician give you the injection. Everywhere else, (Target, Walgreens, Harmons) it's the pharmacist who administrates the injection. The pharmacist never spoke to me or said a thing to me. She was more interested in fixing the metal screen gate. The technician gave the injection, I doubt the pharmacist even realized ."

"The service at this Farmington Smith's pharmacy could not be more impersonal. The technicians appear to run the entire show. I was treated like a number, not a person. I had to ask for paperwork and then received a paper that said paperwork would be provided. Go figure. There are a number of other pharmacies in the area. I suggest you choose one of those."

"Been a 30 year customer, no longer. Easy to switch all my Rx’s to another, so I shall. Idiot techs that answer the phone who only read from a screen. They put no thought behind what they say to customers nor how it affects what the customer might pay. They have nearly zero helpful information regarding common insurance plans. They only bring up coupons after every other more expensive option is read off to you. Whatever electronic notice they send back to providers is ineffective. This Farmington Smith’s pharmacy has lost its ability to offer basic customer service. And, It leaves no wonder why Smith’s Pharmacies will no longer be able to fill prescriptions from certain large insurance plans. I’m gone."