Sterling Quality Point S

"It is sad that I will be unable to do business with Joe and his staff. I gave 2 stars due to past service. This service "0". I have previously had vehicles and had decent service but this time was not acceptable. Back in June Point S serviced my vehicle filled my AC and checked my computer code. The AC went well, and they said that the ECM would need to be changed to pass emissions, but the vehicle was running well and could wait. I paid them $145 to diagnose the code and provide the ECM # to me. I was ready to get the ECM replaced and called them and talked to Joe. He told me he would find the part and get back to me. (fine). I called the next day and the person that I talked to said that Joe was on a call, but would give me a call back. She said that he was having a hard time finding the part. (OK). I talked to the part supplier that they gave me back in June and ordered the part. I picked up the part the next day and went to Point S and talk to them. The conversation went like this. I reminded them of the past 3 days conversations. I told them I did not appreciate the lack of communication. Joe said that he was sorry and should have given me a call. He gave me some excuses about having the part discontinued at the dealership. (No one was ever going to get the part from the dealership.) They had already done the research back in June which they checked to make sure they found the correct ECM. They said they needed to check my ECM to get the numbers off of it. (Why do they need to see my vehicle to get the numbers off of the ECM "To make sure they get the right one?) They already did that. I asked what I had done wrong? and Joe said that I had done nothing wrong. Well.......Joe you did something wrong which not to keep the customer informed even after making multiple calls. Joe claimed that he had the ECM in the back and was delivered last night. (Sorry Joe, I doubt that) I was able to get the part within a few hours after talking to A1 Cardone. I hope that you will provide you future customers with better service then you did with me. I told Joe that the lack of communication does not want to make me do business with them. His response was "I understand, I was waiting for a phone call from the supplier". Well Joe, I got tired of waiting for a phone call from you!!!"

"These guys always do a good job, I bring my vehicle to them all the time, they’re always extremely friendly and helpful."

"They helped remove my Shocks off my truck for a rebuild program with Angry Pumpkin. They got the originals removed, sent over for rebuild and back on my rig within 24hrs. They did a great job with the alignment. Shay and Chip provided excellent customer service when checking in and out."

"These guys have always been great. Take care of our cars good, with great prices. I never feel like they’re trying to sell me things and take more money. Just good people helping people with their vehicles! Just got new tires on our suv and gonna head back soon for more for our car!"