Ralph's Family Pharmacy 1101 Northwest 178th Street, Edmond, OK 73012

"Have wanted several days for my medication to be filled. I went to pick it up and I was first told they never received the prescription from the doctor's office. Then when I stated that I confirmed that the doctors office did send it over they informed me that they where not going to fill it. I asked them why and they stated they didn't have the medication on hand, it would have been nice that the pharmacy to call me to inform me that they would not fill this medication and me waiting several days for it! My family and Iwill be taking my business somewhere else!!!"

"Perfect blend of personable and professional. The family owned group obviously takes pride in providing thoughtful service. I've been grateful for the problem solving and extra care with my needs. A Plus Plus is the affordable gift shop and yummy Abby's Coffee Shop."

"Love Ralph's, been coming here for years. Never a problem and Edmond Urgent Care is right next door. Family owned and operated by great people. Not a long wait time and my go to place if me or my son aren't feeling well."

"This pharmacy is so frustrating to me. It has such potential because it could be a great neighborhood pharmacy; however, the customer service is really subpar. For example, I ordered basic medicine through the automated system on Thursday and the system told me the prescription would be available by 10:00am Friday. I went at 10:00am Friday and the young lady at the drive-through told me it wasn’t ready yet and to come back in 30 minutes. I went back at 3:45pm and after waiting for the four cars in front of me to complete their transactions, I arrived at the window around 4:00pm. A young man in the drive-through then told me they did not have my prescription and to come back Monday. I then asked to speak to a manager to try and get a better understanding of this miscommunication. The pharmacist came to the window. I asked her why I was told the medication would ready by 10:00am, then 10:30, and now not until Monday. She said they had to order the medication from somewhere. I asked why someone did not call and let me know, so I could make other arrangements for the weekend. She said they just don’t have time to call people. She then told me they could partially fill the script and I could come back Monday for the rest. Now none of this would be a huge problem if I were told this at 10:00am, and provided the partial script then. This is just one example. Since my family and I have been using Ralph’s for over four years, we have had dozens of issues and inexperienced employees and pharmacists. We will be taking future business elsewhere."

"So walking in for the first time in a new city I was recommended this place. After my appointment with my doctor I got prescribed some medicine that I needed to pickup the same day and well I was not treated very nicely by the clerk behind the counter. It being my first time at this pharmacy I didn’t know who to speak to and the prescription pickup person was busy on the phone but she waved over a blond lady in an orange suit to take care of me. Well, I don’t know if she was having a bad day or maybe my tone came off a little wrong but she proceeded to talk in a very aggressive and almost hostile like tone that I did not appreciate. I even was not able to pick up the medicine since they did not have it and would have to order it the next day so I’ll be heading over there at around 1 pm and hopefully will be treated with a little more respect and kindness that one would expect from a service that involves talking to people. Maybe I revise this review depending on the conduct but right now I’d rather head to a place that won’t treat me like poop the first time I even walk through their doors."