R&R Automotive Repairs

"I wasn’t going to give them a review, I have thought on this for the last few days and I have to voice my thoughts on my experience. So here it is. I called Friday and spoke to a Jason about an alignment and I was very specific, on what I was looking for. I had just put a new lift on my truck and I wanted to make sure that they were willing to and able to complete the work accordingly. Meaning what I was asking for is not to factory specs due to me trying to run bigger tires and I wanted them to adjust my upper control arms with 2-5 degrees of castor so my tires don’t rub and everything lines up perfectly. I was very very specific with Jason. He said he would need it all day and that I could have it there Monday to complete the work then. I dropped my truck off Sunday night used their drop box and even had a hand written note on what I was looking for and left my number if they wouldn’t be able to do it or any other questions. Monday around 3pm I called to see when I would need a ride to get my truck I’m not sure who I spoke with but he didn’t know anything and had to put me on hold. He finally came back and said it was done I asked him about the specifics on what I asked to be done and he said yes everything was done to what I asked of R&R. I picked my truck up around 430-5 and guess what? What I asked to have done wasn’t done and that on the paperwork they wrote, it was done to factory specs. So not only 2 phone calls of being told no problem they would do the work and a hand written note with my number that the mechanic could give me a call if needed. My tires rub and I will have to take it to another shop to have the work done. I wouldn’t waste my time with this shop, they are on the more expensive side and I don’t mind spending the extra money on my cars if they are doing a good job. Even if they would have called and said I know we said we couldn’t do the work but after digging into it we can’t for whatever reason. I would have been bummed but at least they were transparent but that didn’t happen. I exhausted all of my avenues to communicate what I was looking for and was left disappointed and out 125 bucks just to have to pay for my truck to get another alignment from another shop. So they are really expensive when you are just donating your money to them to have another shop do the work. And no r&r in won’t be back for any reason it would be cheaper to have my truck towed to another shop then to have you not complete the work."

"R and R has been the most professional, patient, and honest service we've ever found and trusted to work on our vehicle. They answered our many questions, went above and beyond to explain the steps needed to repair our vehicle, did not overcharge for the service provided, and researched the parts needed when other shops couldn't find the parts. I'd recommend R and R to anyone in need of a mechanic, any time! Special thanks to Jessie for working with us through our vehicle's many issues and resolving each of them!"

"Absolutely the best mechanic existence I’ve had with any of my vehicles. The staff was really friendly and knowledgeable, and above everything else, HONEST! Simple diagnostic of my ac and heater and could’ve charged me the full fee, but was only charged the cost of the fuse. Just gained a customer for life. Honesty is hard to find these days in businesses, but I’m glad I found it here. Highly recommend"

"Brock, Ian, and Jesse have been 10/10 with communication, honesty, and capability. My work truck had steering problems, so I took it to 3 different mechanic shops and R&R were the only ones who could diagnose the problem AND fix it. It made me so happy to get that done. And then a few months later my truck had a nasty coolant leak, so I brought it to R&R and they fixed that too. These guys definitely know what they're doing. They're the best mechanics I've ever worked with. Highly recommend"

"Towed a vehicle here, noticed they had an on site self service car wash. I might have found a new favorite wash. The soap comes out with a nice flow and has very good pressure. The truck came out pretty sharp."