Walgreens Pharmacy 7101 West Hefner Road, Oklahoma City, OK 73162

"Understaffed in every section of the store, Longer than average wait times. Customer service depends on who's not too tired to smile, it varies. You can do better Walgreens this is Big Pharma seems like you're not valuing yourself or your employees. That's not Nice!"

"This was the worst pharmacy experience I have ever had. Waited 1 hour in the lobby and was then told to wait in the drive-through line (which was wrapped around the building), and my order would be ready when i got to the window. I waited another hour in the drive-through, only to be told to get back in line again, and my order would be ready when I reached the window. I said no. And the guy was annoyed, but I finally got my wife's meds with in 10mins. I would not have waited at all, but my wife had surgery, and she could not wait until morning for her meds. Can't believe it's 2024, and big companies can't run a simple pharmacy. It's wild."

"I made my appointment for a COVID-19/Flu test at 4:15pm. I came in 5 mins before my appointment and then proceeded to wait for 55 mins before I decided to just leave without the test. The techs and people behind the counter are nice, but what’s the point of making an appointment if I have to wait an hour anyway? One person told me they were waiting for approval (from who? Because I wasn’t going through my insurance) then another old me that it was because they were down to one pharmacist, but no one would talk to me directly until I had to get the attention of one of the techs."

"I loved this particular location for a decade but in the last year it has become so terrible. I agree with other reviews that if Walgreens can't afford to pay their pharmacists in order to keep them they need to close it because this one barely functions as it is. I am typing this as I wait in an unmoving line for 30 minutes now. This will be my last prescription at this location and most likely at Walgreens at all at this point."

"Do you have time to hold with the pharmacy for 1:45 minutes and then they drop the call? If so this is for you! After my experience I called the store that had no store manager on duty and asked for help and guess what? Yes it ended 2 times with a dial tone. Close the pharmacy if you can’t help !!! Close the pharmacy until you can find someone that can pick up the phone. There are plenty other pharmacies around. Clyde’s, Thrifty and Walmart just to name a few. I dare this store to reach out to me. Heavens no. That is called customer service which this location appears needs a lesson on. I wish my stars had the option of minus stars. Changing my pharmacy asap"