Texoma Fleet And Auto Repair 2814 Kell West Boulevard, Wichita Falls, TX 76309

"I called in just after Christmas and spoke with Charlie and mentioned I had a crunching noise coming from front end of our 2011 Hyundai Santa Fe when driving through dips and or speed bumps. February 14th was the earliest appointment time they had so I took it. I dropped off the car that morning before they opened and left my wife's info on the paperwork since it was her car. She called me saying Charlie called and said they needed to replace the front struts and rear shocks and that a boot in one of the front steering boxes was leaking that had to be replaced. He also suggested replacing the rear brake rotors and pads. (Which I didn't think needed replacing) And they also had to align the vehicle, and the grand total for repair was just shy of $2,200.00. That was a lot of money, but I just wanted my wife's car fixed so we agreed with the repairs. We were called that Friday that the vehicle was ready and we picked it up just before they closed. We noticed after driving the car home that we still had the same crunching noise we had before so it hadn't been fixed. I called Charlie and he said to drop off the vehicle again and he'd get it fixed. In my mind I was thinking "Oh boy! Going to have to take out a loan to get my car fixed!" as we had spent all of our emergency fund on the initial repair cost. Charlie called the next day and said it was the control arms and they replaced them at no cost to us. Boy! What a relief! Now that's what customer service is all about! It's making it right with the customer! And I didn't have to make a stink about it either! Thank you Charlie for making it right! And please express my thanks to your mechanics as well from myself and my wife Therina! You all have a new loyal customer! Thank you! Very Sincerely, Mr. Richard Lucero Wichita Falls, TX"

"I've been here twice, and both times were great. Staff and mechanics were friendly and very patient. They took the time to listen to my concerns and fixed my car promptly. Great service!"

"There is a bit of a wait to get in, but what would you expect from the best mechanic shop in Wichita Falls."

"The best place in town for car repairs. These folks will do your car and your wallet right!"