Pool Doctor of Oklahoma City 1114 Northwest 89th Street, Oklahoma City, OK 73114

"It’s hard to find a pool service you like and trust, but the Doctor has been amazing! Their folks are the same year after year, providing services I trust at a fair rate. Wendy always has the worst job when I call in for an emergency in the summer, but somehow she always finds a way to get someone scheduled before my pool turns green, and keeps me from going panic mode! I alway seems to get these quality service folks that can diagnose the problem and fix it timely! They handle closing and opening my pool much more efficiently then the other services I used before the doctor. Just in case you can’t tell…im sold out for the doctor! Things don’t always go perfectly but they always seems to give that extra effort you don’t see in many companies today!"

"I called them to repair my pool cover which collapsed from the rain when the pool was empty so John came and fixed it and he said it is ready but he can’t close it until the pool was full and it would take 10-15 minutes, just to call him when the pool was full. The charge was $1750.00, which I paid the same day. It was winter so after few months when I filled the pool I called them 2-3 times every week for more than 4 months, nobody called me back. After five months of calling and nobody came to see the pool cover, they told me that my pool mechanism is old and I need a new one and they gave my an estimate of $6852.00 to change the mechanism without changing the cover or the motor. First of all never pay anyone until the job is done, and this is the most fraudulent and dishonest and irresponsible company you can find. I am sure you will find that out when you use them, so don’t waste your time and money. After 4 month of frustration I called another company and fixed it in 15 minutes for $99."

"The Pool Doctor of OKC came out to open our pool around April 14th. They sent an employee named Travis to complete this service. Our typical pool technician was not available. We always request that our pool be made swim ready. We went out to look at the pool after Travis opened it and saw that there is sand all over the bottom of the pool. We went a couple of days debating whether or not it was algae that settled to the bottom of the pool or sand. We called Delmar (our usual technician) personally and he advised us that it was sand, that the sand filter was broken, and we needed to vacuum it out. We did that and called the Pool Doctor to advise them that the sand filter was broken. They sent Travis back out to repair our filter. He called my husband when he was here to complete the service, but he was at work and couldn't leave. He asked him "before starting, how much is this going to cost us?" To which he replied "I don't know, the front office will contact you." We allowed him to complete the service, but no one ever contacted us. We just saw a $1500 bill come in the mail. We called and let Wendy (I believe) know that we would not be paying on it until Travis called us and explained what the $1500 charge was, but he never called. We have been customers for over 10 years so we still began to make payments on the amount. We paid $500 (May 17th) and $300 (June 9th) while still awaiting a phone call. We then received a bill that said that we were being charged finance charges and put on a 90 day schedule. We call to see why we hadn't received a call from Travis and that we needed a call from him immediately. He never called so we called back asking to speak to the owner. The owner, Dustin, said he was not interested in talking, and for us to just take them to court. Wendy hung up in our faces after telling us what Dustin said. We called back to try to resolve it without taking legal action. We were still willing to pay the remaining balance if the pool was made swim ready, but they insisted that they would have to charge us. Wendy eventually hung up in our faces AGAIN. My husband called and left a voice message communicating that if we can't resolve the issue, we would need an itemized invoice of all services completed at our home. We are awaiting a response (with very little expectation)."

"Amazing! I called at 9:30am to talk for a quote, from what I was told would be a compete replacement of our pool pump by other pool repair places, however I was told by the Pool Doctor that they felt it was just the motor. Saved me $400 to $500! Also, I called at 9:30am and they had a tech out by 2:00pm to repair and replace. Great survive and so helpful! All the other pool repair companies I called said 24hr at least to just come to look at my pump. As we all know in the Oklahoma heat a pool that sits will get nasty quick! Thank you Pool Doctor for your amazing help and your awesome Tech. Highly recommend!!"

"We have used Pool Doctor for several years. They have opened and closed our pool several times. We were even out of town one year and a freeze was coming. They went to our house and winterized, then just billed us. They have been great at helping us navigate our pool questions. But, our best service came this week, July 2021, when Ryan came out due to our filter and pump malfunctioning. Ryan worked with us and our warranty company to make us whole again. We really appreciate all of their staff, from the people who answer the phone, to the technicians they hire and send out. Ryan is the best, and deserves many thanks from his employer for a job well done. Sandra, Oklahoma City"