Ashley Store 3434 West Reno Avenue, Oklahoma City, OK 73107

"Great experience. Brent allowed us to browse the store on our own, almost done with purchase and we realized our top two choices wouldn’t work. He and another store member helped us with our specific wants and needs… now home enjoying. Very happy."

"Christian made my purchasing a new dining room table simple and easy, he was polite and kind. He really listened to what I was looking for and delivered the exact table that fit my wants and needs. Thank you Christian! We will be back to Ashley's to purchase again soon and hopeful we can work with Christian again on our next purchase"

"My wife and I worked with Christian today to get a new dining room table. He was courteous and professional. He listened to exactly what my wife was looking for and only showed us things that were specific to her wants. We thoroughly enjoyed our experience today and will be back to make additional purchases with Christian!"

"I’m usually not one to leave reviews, but I truly had the best experience buying bedroom furniture today and that is all thanks to my Sales Associate, Sara Z. I’ve purchased a lot of furniture from Mathis Brothers over the years, but this was my first time at Ashley Furniture. Sara greeted me at the entrance to offer her assistance, which I didn’t think I needed because I was just there to look, but I absolutely did! She was so incredibly kind and friendly and knowledgeable! Not only did she answer every single one of my questions, but she also sat with me and gave me quotes on every single bedroom set combination and mattress I could think of and was so patient with me. I have always dreaded going into all furniture stores because of the pressure and persistence of the Sales Associates, but today, it was actually enjoyable, easy and even fun! As long as Sara is my Sales Associate, I will definitely be a repeat customer! :)"

"Debacle! Paid 6k for 2 weeks of hell! Providing customers quality furniture in good condition is clearly not a priority for the team at Ashley. Initial delivery Powered pieces of sectional were not working, leather upholstery was clearly cut (with box cutter) large obvious scuffs on corners of furniture. Called customer service for wrong furniture delivered only to get get transferred to the delivery department to explain that pieces are damaged and we need some resolution. But somehow it’s not a customer service issue? BTW delivery department is off on Wednesday’s so don’t have a problem on Tuesday because that will cement the problem in place with no human on the face of the planet able to resolve it except the person who is out of the office! 2nd delivery to resolve Damaged items are replaced with more damaged items. When we tell the driver there is damage he informs us that they are a contracted delivery service and that they have to deliver! No take backs. We now have three left arm facing recliners just placed where ever they can put them in our living room most have visible damage. Wife heads to the store to sit with our sales person and get the problems fixed armed with pictures of the problems and a diagram of what we want, just in case words don’t work. 3rd attempt to resolve, even more furniture with obvious damage and no way to resolve. Refused delivery, and sent all items back with delivery drivers. Went straight to the store to make sure we were credited for all items refused/returned, this results in a manager giving his word that we will not be charged for those items, after the reams of paper produced for purchasing furniture, you don’t even get a hand written list for anything returned, no record at all but a heartfelt “I promise” to take care of this for you. Final result. Many hours we’ll never get back, anxious about no record of returned items, and an empty living room. We gave our old furniture away since we had to make room for the new. If I never see the inside of Ashley/Mathis Brothers again it will be too soon. Delivery drivers were exceptional, we had the one problem about not being able to take items back which was strange but all were friendly and professional. Update 8-8-2023 - There has been no contact from Ashley Store to resolve. The amount I’m being charged has not been corrected. Update 8-25-2023 - Called customer service today. The department was busy so I left a voicemail w/ callback number. Fingers crossed I get a call back."