Holiday Inn Express & Suites Oklahoma City Dwtn - Bricktown, an IHG Hotel 101 East Main Street, Oklahoma City, OK 73104

"We stayed in room 151, if you get put in this room immediately ask for another. Its right next to the ice machine and exit door. The room smells and there are roaches. Being next to the ice machine and exit ppl are constantly going in and out of the door and using ice machine all hours of the night. We asked the staff to move us after night 1 and they told us they were full. I went to the website to book another room and it was going to let me, so the staff lied to me instead of moving us to a different room. The pool is still busted after months of ppl reporting this in google reviews and the fire pit is busted. The positives are the hotel is in a really good spot in bricktown. The breakast is really good for it being a hotel buffet. The conns far out weigh the positives I wouldn't recommended."

"Breakfast buffet area is poorly designed and leads to congestion. Room bathroom had red area on caulking indicating bacteria growth. Dresser drawer would not stay closed and would bang into it if not careful. Beds were very comfortable. Location was great and so weee the people."

"This was my first time staying here. When I checked in the man that helped me was very friendly and it was a fast process of checking in. I really liked that the parking was a gated area and close by to many things to do. I am giving it 2 stars mainly because it is advertised as an indoor heated pool. As the pool is indoors it is definitely not heated. The water was ice cold and it could not be enjoyable at all. The bed was not the comfiest to me nor the pillows. I also did not know we would have to pay an extra $50 for a service fee of the room. I would have been appreciative being told that in advanced. I honestly doubt I will be back."

"We checked in between 8pm and 9pm on Thanksgiving night. The room that was assigned to us had a roach on the wall. I went to inform the front desk attendant and requested a room change. She informed me that I needed to take a picture of the roach, which I thought was strange. I didn’t like it and thought it was poor customer service. It seemed the attendant did not want to come to the room to verify and took awhile to apologize for the infestation and/or the inconvenience. She offered a room with only a king-sized bed. I asked if there were rollaway beds available and she had to check. That went smooth. As a customer obviously I didn’t like the roach (because where there is one there are many more), but I also didn’t appreciate the attendant acting as if we were bothering her to do her job. This morning I realized I accidentally left my bag in the previous room the other night. I went to the front desk to inform the attendant and the conversation with the attendant from the previous night and the morning attendant was night and day. I was able to retrieve my bag and all was well. I gave it an overall three stars because of the morning attendant. This was my first time here and I’m not sure if I’ll be back. So-so experience. The building probably needs to be exterminated. Thankful for this morning’s experience."

"Location and parking are fantastic. Staff has been very friendly. I do feel like the bathroom could’ve been cleaner and our sink was missing the mechanism that’s makes it drain. Had to reach my fingernails and pry to get it to drain. TV stopped working on last night. Breakfast bar/ selection smaller than most holiday Inns. The bed and pillows VERY COMFORTABLE!! For the price and location it’s worth the stay!"