Hey Day Entertainment Norman

"Workers were kind but that was the only plus. We rented a private room for my cousin's birthday and paid for 2 hours. They didn't let us into the room until nearly 15 mins past the paid hour began and the room was filthy. Floor covered in food and stains. Chairs full of crumbs and frosting smeared all over them. I had to clean them myself. They clearly put zero effort into keeping the rooms clean or looking nice. Very gross and a waste of money."

"This place was horrible. I called and reserved lanes next to a birthday we were having and spoke to the manager he told me he could get us close to the party we were with. But when it came time for us to get the lanes they were full. So he wanted us to sit at the opposite end of our group. I just asked to be reimbursed but he doesn't know when that will be. No discount 10% off because of their mess up. Tried to tell me it was a system error. Then tries to tell me they have a 48 cancelation policy. I had reserved the lanes 24 hours prior. We will see if I get my refund. Good luck staying in business!"

"I really dislike writing bad reviews but after last night I cannot say I will be back. Once a week a large group of friends (all over 50) meet for dinner at local restaurants for happy hour/dinner. We have been here at least once a month because of the service and atmosphere. Last night we were told there weren’t any waiters upstairs and if we wanted food we had to order off the QR code and for drinks go to the bar. Some of our group have a hard enough time texting on the phone much less trying to order and pay for food, so much for ordering dessert, or tipping the waitstaff. We did. The food was brought delivered, no one asked if we needed anything (condiments, silverware, etc). My nachos were cold and the cheese and not good. A few of the pizzas were lacking toppings and cheese also. I had ordered ice tea, I went to the bar twice to get a refill and the staff behind the bar walked away from me. I refilled my own tea with the pitcher sitting on the bar. I am sad about this-for a place that has a great vibe upstairs it has really gone downhill. The happy hour menu has gone away as well as many of the great options they once had. We go to dinner to visit to fellowship with friends not run back and forth to the bar. Last night everyone left unhappy. ☹️"

"Had such a bad experience here yesterday (02/20/2024)....came out for my anniversary with my husband and began discussing packages with the front desk host. She seemed sweet but very poorly trained. She asked what we were interested in doing at heyday and we told her bowling and mini golf mainly. I mentioned that we should get a wristband since it seemed to include everything we wanted. She advised us that the "downstairs" package would be cheaper for what we wanted to do ($9.99 vs. $29.99). I was confused at first since she never mentioned it was a discounted day but I took her word. We had a great time bowling then came back up to play mini golf, only to be told we solely paid for bowling. She called her manager up to the front who not only didn't apologize for the mistake, she didn't make eye contact or speak to us once. The host told her we "got confused" and the manager refunded our money (which is not what we wanted) and left. We were told we would have to pay for a new package if we wanted to play mini golf. This would have been no issue but by this time we were disgusted by the place. We won't be returning anytime soon...."

"I chose this place to spend a happy Sunday after reading the reviews on Google. It was our first time to play here and there was a little embarrassment, but Mrs Jessica helped us solve the problem very well. We are very grateful to her. The overall experience was really great, we preferred bowling and outdoor mini golf, we had a great time."