Intermountain Physical Therapy - American Fork Hospital - Lehi

"The facility is clean: We attend this location, a few times. We would like to communicate to the management of this facility. The receptionist was not pleasant to speak with at all. She is elderly around her 40's or 50's, located in the physical therapy department. Our encounters with her were unpleasant specially short and cold demeanor, we felt discriminated by our color of skin, for our experience. A patient infront of us (white) she was treated with etiquette and extremely friendliness. Though when it came to us not even a hello or How's your day going? Just handed over the tablet to fill out. She had a dull face as if we weren't there also unable to make eye contact. Although when it came to a person of her own skin(white) she asked how they are, interacted with them very friendly also as other white patients arrived as well.Treated them 100% differently than us. In the camera you can see the difference. This type of interaction. It's unacceptable. We all need to be treated with etiquette and manners. It was very sad and feel disappointed in the way she treated us. We hope the lady gets proper training she definitely needs."

"We appreciate the excellent care given to our family member at this facility. All of the staff we interacted with over the course of several months were wonderful. And I can't say enough about our physical therapist Tyler--He was the absolute best! He knew just how to help and encourage our family member thru out their recovery. He was knowledgeable, experienced, skilled, kind, humorous, sincere, and caring. We would recommend him and this facility to anyone. Thank you Lehi IHC Physical Therapy!"