U of U Health South Jordan Health Center

"Terrible quality of new patient care: They canceled my new patient appt and told me I'd have to wait another 4 months to get in after I already waited 3 months to get in. I have prescriptions that need filled and their behavior towards new patients who depend on them for their wellbeing is unethical. Potential patients: please review all negative reviews - they appear warranted. It's not worth your health, time, and stress to take a chance on this provider. Due to a freak snowstorm and bad traffic I was going to be late. I called their number and they said it was fine and to show up anyway. They hadn't mentioned anything unusual about parking or the office location, so when I arrive I don't know where to go. Turns out parking is in the back and the office is on the third floor. I finally find the office 20 mintues late and the receptionist says they won't accept me because I was more than 15 mintues late. They said they didnt know which staff i spoke with earlier and offered to reschedule for 4 months later. Possible Solutions: offer more appointments for new patients, make allowances for lateness for initial appts especially when there's communication around timing, provide info on parking and office location if not standard, the website and Google number should connect to the office specifically and not a general call center staff."

"Front desk told me it would be an hour wait, so grabbed food and went to sit in urgent care, after 49 min I asked when I would be seen, turns out they called my name within 15 min of arriving. They put me back in the list and I had to wait another 39 min. Afraid I'm going to miss my flight to Europe. Back spasming and just wanted to get a refill if medicine. Horrible experience"

"I think this clinic as a whole is great. ER was quick to get in and all of the staff were courteous and professional. InstaCare is mostly good, a bit hit and miss on the provider, but everyone is always nice. Pharmacy is awesome. They are always very helpful. Used Family Medicine and Orthopedic here too, and have no complaints. It’s nice to have a versatile clinic like this close to home."

"I came to the Occupational Health Dept for a work injury, from a Concentra Clinic. I am in awe that the medical care is so much better! I get into appts immediately, the Dr & staff are happy and love their jobs, they show real concern for your injury, provide substantially higher level of care, and are organized. I got to select my Physical Therapist near me, and I am improving within just a week! Pain has reduced substantially, and I am very happy with the multiple types of treatment I am getting from the PT. I see light at the end of the tunnel and I'm so happy to receive medical care here."

"Very recently we have had to take our kids multiple times to the urgent care at this hospital and we have been extremely pleased with our experience both times. They got us in quickly, had an efficient check-in procedure, the staff was very kind, and the facilities are beautiful and clean. We will definitely be using this location again in the future!!"