Dogtopia of Holladay

"So this is definitely for the so called involved owner Kyle. I have called and texted you numerous times in regards to my dogs care at your facility that you claim is amazing. However, I have yet to receive a response back, therefor leaving a review of how my dog gets to the daycare and within minutes is put in the cage for 2 hrs by then is down time for 2 hrs so my dog has then sat in a cage for a total of 4 hours. When she can just do that at home. You’re taking people’s money. The next step is to contact BBB. Try to be a little more involved and if you’re gonna leave your number on reviews answer it. I’d definitely like to help you run your business with less turnover and tons of care for the dogs who don’t have a voice themselves."

"Dogtopia of Holladay is not a safe place to bring your dog. Management makes the choice to combine the big dog rooms due to short staffing, leaving the play area overcrowded with dogs of different sizes and temperaments. Cleaning is done poorly and isn’t thorough. The supplies provided were old, incredibly dirty and sometimes didn’t work. Staff was never supplied fully with other cleaning essentials such as paper towels, detergent, or spray bottles. New hires were rarely ever trained fully, most times just having 1 or 2 shifts with another employee before being thrown into a playroom by themselves. Basic dog management information was not consistently given out to new hires, then management would come down on the staff as a whole even though the mistakes were made from people who were not made fully prepared. Dogtopia claims they pride themselves on a specialized heating and cooling system so that dogs would never run too hot or too cold, however the rooms were never consistently the same temperature. This caused dogs to be stuck in freezing temperatures throughout the day and overnight. Management is now trying to combat their influx of poor reviews by writing fake ones pretending to be customers. I know myself and several other employees were promised raises after a certain amount of hours worked, and we were never given them. Upon our employment at Dogtopia ending, we never received backpay. Don’t bring your dog to Dogtopia, they will not be properly looked after."

"I have been taking my dog Buddy, (a King Charles Cavalier) to Dogtopia for a few years now and I can’t think of a more wonderful, safe, and friendly place to take him. Whenever Buddy and I get within a mile of Dogtopia, he squeals with excitement of going there, it’s so cute to watch. To begin with, the staff is always friendly and loving when we arrive, that Buddy can’t stop wagging his tail with excitement. I always know that when I leave Buddy at Dogtopia that he is in safe hands and the staff genuinely loves him. Dogtopia is always clean and smells fresh and the staff really cares about that. I can always know that Buddy will be safe and have fun with his friends at Dogtopia. Take you dog there to play with Buddy."

"I used to work here, but unfortunately had to leave do to personal reasons. But everyone here LOVES dogs, it was such an awesome job!! I'm for sure going to miss it. I loved seeing all the pups every day. We have a lot of them that come almost every day, but it was still exciting to see them again the next day. And they were in kennel cough protocol a lot but it made it so the pups didn't get so sick, or spread it around. We had such few cases, less than you'd think with how big their establishment is. It was such a fun place to work and all the pet parents and dogs are wonderful!! If I ever need to board my dogs in the future or want to just let them have some socialization then I'm FOR SURE gonna be using them!!!"

"The staff here have been so great. Our family has been having what feels like crisis after crisis and they have been so supportive and understanding. They’ve offered little things to help us and they are so good with our dogs. One of our dogs is a shelter dog who is fearful of people and they are so patient with him. They always tell us how much they love our dogs and always seem excited when we bring them in. Our dogs seem to love daycare and we have seen a lot of progress in our one dog becoming more comfortable with new situations faster. All daycares seem to be kind of expensive but for us this has been worth the expense."