Costco Pharmacy 648 East 800 South, Orem, UT 84097

"I've been to this pharmacy a few times and have never had a bad experience. Today the employee who was assisting me went above and beyond, and ended up helping me save $80 on my prescription. The pharmacy can be pretty busy, but I'm grateful for the efforts of the staff here to help people get their medicine!"

"I hateeeee this pharmacy so much. I’ve tried so hard to like it, because the prices are unbeatable here. It’s easily the cheapest pharmacy around. But holy heavens the customer service is awful. I’ve never had a positive experience here. 1) you’re going to have to wait 20+ min any time you come. Granted, a lot of pharmacies are like this, but I’d rather wait 20 min in my car than on my feet in a crowded grocery store. 2) I’m not sure what the issue is with their line of communication, but there has been at least 4 different instances for me where I’ve showed up, waited in line for 20 min, to then just be told that my prescription wasn’t actually ready. It doesn’t matter if I’ve received a text or not confirming, doesn’t matter if I talk to someone on the phone beforehand. And then they want me to wait an hour for them to get it done. 3) the employees….struggle. I really don’t know what the issue is. It seems like it’s their first day on the job every single time I’ve ever been here. (And I go often) they are also not kind at all. Bad vibes. I would highly recommend not choosing this pharmacy if you can avoid it. The prices are so nice but I want to rip my hair out every single time I have to come here."

"I've been on epilepsy meds nearly my whole life. Costco is by far the most affordable pharmacy for what I need."

"I feel bad for these guys and don’t think these reviews really represent this pharmacy. There’s shortages of medications everywhere right now and though it’s extremely stressful, it’s not the pharmacy’s fault. But it is easy to feel like it is and to take out our frustrations on the staff. Which is t fair. I genuinely believe the staff here is doing their best with what they can control, and when I call and ask questions over the phone the staff is patient and extremely knowledgeable with information. They also don’t sugar coat things, which is really helpful for me. All in all, I’d recommend this pharmacy, even after frustrating experiences come up or I wait in line for longer than I feel I should have to. At the end of the day, this pharmacy could be a lot worse."

"My insurance changed and I was forced to switch to either Walgreens or Costco. I went to Walgreens for almost a year before it became unbearable. Costco is better but they often have long lines. Even with the long lines the wait isn’t usually more than 10-15 minutes. I have never had a time where anyone was upbeat and helpful, but they do check to make sure that what I am getting is correct. I would go to almost anywhere else if I could (except Walgreens) but getting everything right and usually having what I need in, is more important than the other stuff."